Meet the Department of Licensing leadership team helping every Washington resident live, work, drive and thrive.
Department of Licensing
Marcus Glasper, Director
Marcus Glasper started as the director of the Department of Licensing on April 1, 2023.
Before joining us, Marcus was the director of Washington’s Lottery. Prior to that, he served in leadership roles with the state’s Department of Revenue and Washington’s Department of Corrections. He began his career as an engineer with General Motors and spent a decade working for the United States Department of Energy, before joining state service in 2003.
Marcus is a native of Plaquemine, LA. He received his Bachelor of Science in Mechanical Engineering from Southern University in Baton Rouge, LA, and a Master’s in Engineering Management from Washington State University. He has also completed senior executive programs at Harvard’s John F. Kennedy School of Government, the USDA Graduate School, and the University of Washington’s Evans School of Public Affairs.
Administrative Law Office
Marguerite Friedlander, Assistant Director
The Administrative Law Office provides due process interviews and hearings for drivers and professionals prior to the agency taking adverse action against their license.
Administrative Services
Evelyne Lloyd, Assistant Director
The Administrative Services Division provides several support functions for the agency, including facilities, project management, public records, contracts, and purchasing.
Business and Professions
Jennifer Clawson, Assistant Director
The Business and Professions Division oversees licensing and regulatory activities for 34 professions. The division also collects Washington’s fuel tax, manages Uniform Commercial Code filings, and maintains the state’s firearms database.
Customer Relations
Kim Zabel, Assistant Director
The Customer Relations Division includes 51 driver licensing offices and a mobile office, DOL2Go. In addition, the division oversees the 39 county-led and 130-plus privately owned vehicle licensing offices throughout Washington.
Digital Communications and Outreach
Nathan Olson, Assistant Director
The Digital Communications and Outreach Office delivers internal and external communications, handling media relations, web content, social media, and community outreach.
Equity, Performance and Accountability
Frederick Wade, Assistant Director
The Office of Equity, Performance, and Accountability provides several support functions for the agency, including equity, data management, research and analytics, and forecasting.
Financial Services
Rachel Swanner, Chief Financial Officer
The Financial Services Office manages the agency’s $500 million biennial budget and supports the collection of over $3 billion in revenue.
Human Resources
Traci Orr, Assistant Director
The Human Resources Division supports the agency’s 1,500 employees through recruitment, consultation, labor relations, payroll, and professional growth.
Information Services
Thomas Heichelbech, Chief Information Officer
The Information Services Division leads the agency’s technology portfolio, including public-facing IT systems, internal applications, and information security.
Internal Audit
David Tuckett, Internal Auditor
The Internal Auditor provides independent assurance and consulting services to evaluate the effectiveness of the agency’s governance, risk management, and internal controls.
Legislative and Policy
Molly Voris, Assistant Director
The Legislative and Policy Office oversees the agency’s state and federal legislative strategy, rulemaking, and policy development.
Programs and Services
Brad Benfield, Assistant Director
The Programs and Services Division administers driver records and oversees the agency’s commercial driver license, traffic safety, driver training, and motorcycle safety programs.
Tribal Engagement
James Manuel, Tribal Liaison
The Tribal Liaison leads the agency’s engagement with Washington’s 29 Sovereign Tribal Nations, managing dozens of fuel tax and license plate compacts.