Civil rights and accessibility

We're dedicated to equitably serving all of our customers. Learn about our language services, accommodations, and how to file a discrimination complaint.

Our commitment

We follow all applicable laws, regulations, and executive orders about non-discrimination. We won't deny or exclude any person from any program, activity, or facility based on:

  • Race
  • Color
  • National origin
  • Sex
  • Age
  • Disability
  • Low income
  • Limited English proficiency

Language services

We provide free language services to people whose preferred language is not English. These services include spoken language and American Sign Language (ASL) interpreters and forms written in other languages.

The Know Your Rights brochure explains your rights in English and other languages.

How to request an interpreter from DOL

If you would like help arranging an interpreter for your appointment, please email us at LanguageAccess@dol.wa.gov.

In your message, please be sure to tell us:

  • Your name
  • Your email address
  • Your phone number
  • What language you speak
  • What office you plan to visit
  • If you have already scheduled an appointment

We're happy to help schedule an appointment for you.

To make sure we can schedule an interpreter, please email us as soon as possible. We can usually schedule an interpreter if we have at least 5 business days' notice.

Americans with Disabilities Act (ADA)

We do not discriminate on the basis of disability in our programs, services, activities, and employment practices. If you need help with communication or reasonable modification to our programs, services, or activities, contact our ADA Coordinator as soon as possible. This could include:

  • A sign language interpreter
  • An assistive listening device
  • Print material in digital format
  • Some other auxiliary aid or service

How to request accommodations from DOL

You may request a reasonable modification by emailing us at ADA@dol.wa.gov. In your message requesting a reasonable modification, please tell us:

  • What kind of DOL services you need
  • The office location you would like us to serve you at
  • What kind of modification/accommodation you would like to request

We’re committed to honoring requests whenever possible. Sometimes state and/or federal law or regulations prohibit us from granting some modifications. If this is the case, we'll offer alternative modifications allowed for by law.

info

Due to high demand, most sign language and tactile interpreters are scheduling appointments 2 to 3 weeks in advance. Please contact ADA@dol.wa.gov before making an appointment. This will help us work to ensure an interpreter is available for your appointment.

Complaints

We take allegations of discrimination seriously. If you believe the Department of Licensing, one of our employees, or one of our contractors has discriminated against you, we want to hear from you. 

Please use the Discrimination Complaint form (available in English, Spanish, Russian, and more) to tell us about your experience. You must send your complaint to us within 180 days of the alleged incident.

Contact our ADA and civil rights coordinator

ADA Coordinator/Civil Rights Compliance Coordinator
PO Box 9032
Olympia, WA 98507-9032
Toll-Free: 844-200-4466
CivilRtsCoord@dol.wa.gov

Related information

Need additional help? Here's how to contact us:

call Phone: 844-200-4466
(TTY: Call 711)
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