This guide is for new customers who have never used License Express (previously called Taxpayer Access Point, TAP), and only for those setting up an account for their businesses.
You must set up a License Express account before you can set up a Prorate and Fuel Tax (PRFT) account, such as a fuel tax, unlicensed refund, International Fuel Tax Agreement (IFTA), or International Registration Plan (IRP) account.
To set up your account, you’ll need all the following information:
You’ll also need to tell us your business type, which may be any of the following:
If you’re appointing a service agent, you’ll also need:
You must have the exact same business information on all paperwork and on file with state and federal agencies. This includes:
For example, if your registered business name on file with the DOR is “SW Towing, Inc.,” that exact name needs to be on file with the other agencies in the above list.
First, you must create a License Express account for yourself.
1. Go to the License Express login page and choose the “Join now!” button.
2. Choose the “License Express for business” option and choose the “Continue” button.
3. Enter your first and last name and choose the “Continue” button.
4. Enter the username you want to use.
5. Enter and confirm your email address. Choose the “Continue” button. We’ll send an email to that address with a link to activate your account.
Note: If necessary, you can set up other License Express accounts using the same email address in the future.
6. Enter and confirm the password you want to use and choose the “Register me” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you don’t see the email.
8. Enter the username and password you just created and choose the “Login” button.
After you log in, we’ll automatically redirect you to SecureAccess Washington (SAW) to set up multi-factor authentication (MFA). We require this to help protect your identity and prevent fraud.
9. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
10. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
11. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.
At this point, you’ll be logged in to License Express for Partners. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.
12. Select your phone number type from the dropdown menu. Enter your phone number and your extension (if applicable). Choose the “Next” button.
13. Enter your address information: License Express will automatically select “USA” from the country dropdown menu.
14. Verify your address. We might suggest small changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
15. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
16. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser.
When all your information is correct, choose the “Submit” button.
17. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.
In this part of the process, you'll enter information for yourself. If you're appointing a service agent, you'll also enter their information.
18. Under the “Prorate and Fuel Tax Services” heading, choose “Register a new Prorate and Fuel Tax related customer.”
19. Choose the “No” option and choose the “Next” button.
20. You’ll see a screen with information confirming you’re about to start the correct process. These steps are only for people who have never used License Express or TAP and need to set up a new account. Choose the “Next” button.
21. In the dropdown menu under “I am registering as a…,” select whether you are a business, government, or individual. You can find more instructions for each of these options in the following sections.
22. Select “Business” in the dropdown menu.
23. In the dropdown menu under “My company is registered as a…,” select how your business is registered with the Secretary of State.
24. Enter the legal name of your business. If you have other registered trade names, enter them under “DBA.” Choose the “Next” button and skip to step 30.
25. Select “Government” in the dropdown menu.
26. In the dropdown menu under “My company is registered as a…,” select which type of government agency you represent.
27. Enter the legal name of your government agency. If you represent a government division, such as a city's parks department, enter your division’s name under “DBA.” Choose the “Next” button and skip to step 30.
28. Select “Individual” in the dropdown menu.
29. Choose whether you’ll complete multiple types of transactions with your account:
30. Enter the FEIN and UBI for your business:
31. Enter your physical address:
32. Choose whether you want to receive paper or electronic communications from us. Choose the “Next” button.
33. Enter at least 1 contact for your business, government agency, or sole proprietorship. If you have a sole proprietorship, enter your own contact information:
34. License Express will ask if you’d like to register for a PRFT account:
Check your information one more time and choose the “Submit” button when everything is correct. Keep the confirmation code for your records in case you need to contact us for help.
This guide is for new customers who have never used License Express (previously called Taxpayer Access Point, TAP), and only for those setting up an account for someone else, also called service agents.
You must set up a License Express account before you can set up a Prorate and Fuel Tax (PRFT) account, such as a fuel tax, unlicensed refund, International Fuel Tax Agreement (IFTA), or International Registration Plan (IRP) account.
To set up your account, you’ll need all the following information:
You’ll also need to tell us your business type, which may be any of the following:
If you don’t know your business type, contact the DOR or the Washington Office of the Secretary of State.
If you’re appointing a service agent, you’ll also need:
You must have the exact same business information on all paperwork and on file with state and federal agencies. This includes:
For example, if your registered business name on file with the DOR is “SW Towing, Inc.,” that exact name needs to be on file with the other agencies in the above list.
First, you must create a License Express account for yourself.
1. Go to the License Express login page and choose the “Join now!” button.
2. Choose the “License Express for business” option and choose the “Continue” button.
3. Enter your first and last name and choose the “Continue” button.
4. Enter the username you want to use.
5. Enter and confirm your email address. Choose the “Continue” button. We’ll send an email to that address with a link to activate your account.
Note: If necessary, you can set up other License Express accounts using the same email address in the future.
6. Enter and confirm the password you want to use and choose the “Register me” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you don’t see the email.
8. Enter the username and password you just created and choose the “Login” button.
After you log in, we’ll automatically redirect you to SecureAccess Washington (SAW) to set up multi-factor authentication (MFA). We require this to help protect your identity and prevent fraud.
9. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
10. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
11. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.
At this point, you’ll be logged in to License Express for Partners. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.
12. Select your phone number type from the dropdown menu. Enter your phone number and your extension (if applicable). Choose the “Next” button.
13. Enter your address information: License Express will automatically select “USA” from the country dropdown menu.
14. Verify your address. We might suggest small changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
15. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
16. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser.
When all your information is correct, choose the “Submit” button.
17. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.
In this part of the process, you’ll enter information for both you and the taxpayer.
18. Under the “Prorate and Fuel Tax Services” heading, choose “Register a new Prorate and Fuel Tax related customer.”
19. Choose the “Yes” option and choose the “Next” button.
20. You’ll see a screen with information confirming you’re about to start the correct process. These steps are only for people who have never used License Express or TAP and need to set up a new account. Choose the “Next” button.
21. In the dropdown menu under “I am registering as a…,” select whether you are a business or individual. Don’t select “Government.” You can find more instructions for each of these options in the following sections.
22. Select “Business” in the dropdown menu.
23. In the dropdown menu under “My company is registered as a…,” select how your business is registered with the Secretary of State.
24. Enter the legal name for your business. If you have other trade names, enter them under “DBA.” Choose the “Next” button.
Service agents registered as sole proprietorships
25. Select “Individual” in the dropdown menu.
26. Choose whether you’ll complete multiple types of transactions on behalf of the taxpayer:
27. Enter the FEIN and UBI for your business:
If your business isn’t in Washington and doesn’t have a UBI, check the "My business is located outside the state” box. If you check this box, you won’t be able to enter a UBI.
You need a UBI to do business related to IFTA or IRP.
28. Enter your physical address:
29. Choose whether you want to receive paper or electronic communications from us. Choose the “Next” button.
30. Enter at least 1 contact for your business or sole proprietorship. If you have a sole proprietorship, enter your own contact information:
31. In the dropdown menu under “I am registering as a…,” select whether the taxpayer is a business, government, or individual. You can find more instructions for each of these options in the following sections.
32. Select “Business” in the dropdown menu.
33. In the dropdown menu under “My company is registered as a…,” select how the taxpayer’s business is registered with the Secretary of State.
34. Enter the legal name of the taxpayer’s business. If the taxpayer has other registered trade names, enter them under “DBA.” Choose the “Next” button.
35. Select “Government” in the dropdown menu.
36. In the dropdown menu under “My company is registered as a…,” select which type of government agency you represent.
37. Enter the legal name of the government agency.
If you represent a government division, such as a city’s parks department, enter the division’s name under “DBA.” Choose the “Next” button.
38. Select “Individual” in the dropdown menu.
39. Choose whether you’ll complete multiple types of transactions on behalf of the taxpayer:
40. Enter the FEIN and UBI for the taxpayer’s business:
41. Enter the taxpayer’s physical address:
42. Choose whether the taxpayer wants to receive paper or electronic communications from us. Choose the “Next” button.
43. Enter at least 1 contact for the taxpayer’s business, government agency, or sole proprietorship. If they have a sole proprietorship, reenter their contact information:
44. License Express will ask if you’d like to register for a PRFT account:
This guide is for customers who previously used Taxpayer Access Point (TAP) to manage their Prorate and Fuel Tax (PRFT) accounts. To file fuel tax return refund claims and complete other transactions, you’ll need to move your TAP logon to License Express, our new system for all things related to PRFT.
If you didn’t use TAP in the past or no longer have a TAP account, you’ll need to set up a new License Express account instead.
To move your TAP logon to License Express, you’ll need:
If you don't remember your username or email for your TAP account, continue to part 2. You will request access to your TAP account later in part 6.
Note: If you already have a License Express log on for your WA Driver License/ID, please jump to Part 3.
First, you must create a License Express account for yourself.
1. Go to the License Express logon page and choose the “Join now!” button.
2. Choose the “License Express for individuals” option and choose the “Continue” button.
3. Enter your first and last name and choose the “Continue” button.
4. Enter the username you want to use.
5. Enter and confirm your email address. Choose the “Continue” button. We’ll send an email to that address with a link to activate your account.
6. Enter and confirm the password you want to use and choose the “Register me” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you don’t see the email.
8. Enter the username and password you just created and choose the “Login” button.
If you didn’t receive your activation email, follow the steps below:
We’ll send a new activation email to the email address you entered. If you didn’t receive the email, check your junk or spam folders.
This section will show you how to use your established License Express logon that is connected to your WA driver license/ID instead of creating a new logon.
1. Enter your user logon and password that is created for your WA driver license/ID. Choose the “Login” button.
2. Choose the “Manage other DOL services” hyperlink in the top right corner.
3. Choose the “Join other DOL services” hyperlink.
4. Choose “License Express for individuals” option and choose the “Continue” button.
5. Your first and last name will populate, choose the “Continue” button.
6. Under “Which service would you like to use now?” choose the link that states “LX: Manage my personal driver license, ID card, vehicle, and boat licenses.”
7. Jump to Part 4 to continue the set-up process.
After you log in, we’ll automatically redirect you to SecureAccess Washington (SAW) to set up multi-factor authentication (MFA). We require this to help protect your identity and prevent fraud.
1. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
2. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
3. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.
At this point, you’ll be logged into License Express for Individuals. Now you’ll need to provide information from your legal documents.
Refer to these for the information you provide:
1. Under “Do you have a WA licensing record?” the dropdown menu will have “Yes” and “No.”
State Identification Card
Personal Driver License
Instruction Permit
If you select “State Identification Card” or “Personal Driver License,” another section will appear stating “Standard or enhanced license/ID?” The dropdown menu will have the following options:
Standard
Enhanced
If you select “Enhanced,” another section will appear stating “Are you a U.S citizen?” The dropdown menu will have the following options:
Yes
No
Once you have all the correct selections, choose the “Next.”
2. Verify your information. Enter the following information:
Once all required areas are filled out, click the “Next” button.
3. Select your preferred phone type from the dropdown menu. Enter your phone number. Choose the “Next” button.
4. If you followed steps 1.1, you will be on the summary page. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser.
When all your information is correct, choose the “Submit” button.
5. Physical appearance. Enter the following information:
Choose the “Next” button.
6. Enter your address information:
Choose the “Next” button.
7. Verify your address. We might suggest small changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
8. Previous license, ID card or instruction permit. Under the dropdown menu, the following options will be “Yes” and “No.”
Choose the “Next” button.
9. You are now on the summary page. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser.
When all your information is correct, choose the “Submit” button.
10. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose “Continue.”
Note: If you followed step 1.2 , you would have to go into a licensing office to finish your application for a license before you can continue to the next steps. If you followed step 1.1 , continue to Part 6 to continue the set-up process.
In this part of the process, you’ll provide information about your TAP account. Then License Express will automatically move your information to the new system.
1. If you followed steps 1.1 in Part 5, choose the “More…” tab.
2. Under the “Prorate and Fuel Tax Services” heading, choose “Move TAP logon to License Express for Partners.”
3. Choose the “Start” or “Start Verification Info” button to continue.
4. Provide the required information about your TAP account:
5. You’ll see a list of PRFT accounts that License Express will move over from TAP.
If all the information is correct, choose the “Next” button. If you notice any incorrect information on this page, you can call 360-902-3900 (TTY: 711) for help.
6. Choose whether you want to receive paper or electronic communications from us. Choose the “Next” button.
7. If you need to check your information again or make changes, choose the “Edit/Review” button. Otherwise, choose the “Submit” button.
8. The confirmation page will show a transaction ID. Keep this for your records. We may ask for it if you ever need to contact us for help. Choose the “OK” button.
License Express has now added your information from TAP. To check your PRFT accounts in License Express, follow the steps below.
1. From your License Express dashboard, choose “Summary” in the main navigation.
2. On the “Summary” page, you can view your PRFT accounts or start a transaction.
This guide is for customers who previously used Taxpayer Access Point (TAP) to manage their Prorate and Fuel Tax (PRFT) accounts. To file fuel tax returns and complete other transactions, you’ll need to move your TAP logon to License Express, our new system for all things related to PRFT.
If you didn’t use TAP in the past or no longer have a TAP account, you’ll need to set up a new License Express account instead.
To move your TAP logon to License Express, you’ll need:
If you don't remember your username or email for your TAP account, continue to part 2. You will request access to your TAP account later in part 5.
First, you must create a License Express account for yourself.
1. Go to the License Express login page and choose the “Join now!” button.
2. Choose the “License Express for business” option and choose the “Continue” button.
3. Enter your first and last name and choose the “Continue” button.
4. Enter the username you want to use.
5. Enter and confirm your email address. Choose the “Continue” button. We’ll send an email to that address with a link to activate your account.
Note: If necessary, you can set up other License Express accounts using the same email address in the future.
6. Enter and confirm the password you want to use and choose the “Register me” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you don’t see the email.
8. Enter the username and password you just created and choose the “Login” button.
If you didn’t receive your activation email, follow the steps below:
We’ll send a new activation email to the email address you entered. If you didn’t receive the email, check your junk or spam folders.
After you log in, we’ll automatically redirect you to SecureAccess Washington (SAW) to set up multi-factor authentication (MFA). We require this to help protect your identity and prevent fraud.
9. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
10. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
11. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.
At this point, you’ll be logged in to License Express for Partners. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.
12. Select your phone number type from the dropdown menu. Enter your phone number and your extension (if applicable). Choose the “Next” button.
13. Enter your address information: License Express will automatically select “USA” from the country dropdown menu.
14. Verify your address. We might suggest small changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
15. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
16. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser.
When all your information is correct, choose the “Submit” button.
17. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.
In this part of the process, you’ll provide information about your TAP account. Then License Express will automatically move your information to the new system.
18. Under the “Prorate and Fuel Tax Services” heading, choose “Move TAP logon to License Express for Partners.”
19. Choose the “Start” or “Start Verification Info” button to continue.
20. Provide the required information about your TAP account:
21. You’ll see a list of PRFT accounts that License Express will move over from TAP. If all the information is correct, choose the “Next” button.
If you notice any incorrect information on this page, you can call 360-902-3900 (TTY: 711) for help.
22. Choose whether you want to receive paper or electronic communications from us. Choose the “Next” button.
23. If you need to check your information again or make changes, choose the “Edit/Review” button. Otherwise, choose the “Submit” button.
24. The confirmation page will show a transaction ID. Keep this for your records. We may ask for it if you ever need to contact us for help. Choose the “OK” button.
License Express has now added your information from TAP. To check your PRFT accounts in License Express, follow the steps below.
25. From your License Express dashboard, choose “Summary” in the main navigation.
26. On the “Summary” page, you can view your PRFT accounts or start a transaction.
This guide is for customers who already have an active International Fuel Tax Agreement (IFTA), or International Registration Plan (IRP) account, but have not yet registered their account for online access.
You must set up a License Express account before you can request access to your existing International Fuel Tax Agreement (IFTA), or International Registration Plan (IRP) account.
You’ll need the following information about the accounts that you are requesting access to:
1. Go to the License Express login page and enter your Username and Password and then choose the Login button.
2. After you log in, we’ll automatically redirect you to SecureAccess Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and to prevent fraud.
3. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
4. You’ll get an email from SAW with a verification code. Enter the last 6 digits in the field after the dash of that code and choose the “Submit” button.
5. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a public computer or one that you share with anyone else. Choose the “Submit” button.
6. At this point, you’ll be logged in to License Express for Partners.
7. From the main dashboard of your License Express account choose “Request access to a Prorate and Fuel Tax related account.
8. Choose an account type from the Add access to a Prorate, Fuel Tax, or Unlicensed Refund account page.
9. After choosing the IRP account type, choose the “Start Account Verification” button.
10. The account verification screen will provide an overview of required information. When you have finished reviewing the instructions, choose the Next button.
11. You must select a Request Type. Choose the Account Information option to verify your account and choose the Next button.
12. From the Validation screen, in the Customer Information section, select an ID type to verify your account with. This can be your Employer ID Number (EIN), your Unified Business ID (UBI), or for Sole Proprietors the Social Security Number associated with your account.
13. You must also enter your IRP account number in the Account Information section.
14. Enter a Vehicle Identification Number (VIN) from your existing IRP fleet, along with the purchase price for that vehicle.
Note: You can find the purchase price on your existing cab card.
15. After you enter all the required information choose the Next button.
16. From the Service agent screen, answer the question “Are you completing this request as a Service Agent or on behalf of someone else?” Choose “No” and then choose the Next button.
Note: If you are a Service Agent, please visit Set up a new License Express account as a service agent for instructions.
17. Choose Submit to complete the request or Edit/Review if you need to make changes.
Note: Once you select Submit you will not be able to make changes.
18. After you submit you will be given a confirmation number. Choose the OK button from the bottom right corner to return to the Add Access screen.
19. To begin the account verification process, choose the “Start Account Verification” button.
20. The account verification screen will provide an overview of required information. Review the instructions and then choose the Next button.
21. On the Request Type screen, choose the Account Information option to verify your account. Choose the Next button.
22. On the Validation screen, in the Customer Information section, choose an ID type to verify your account with. This can be your Employer ID Number (EIN), your Unified Business ID (UBI), or for Sole Proprietors the Social security Number associated with your account.
Enter your IFTA account number in the Account Information section, and in the IFTA Carrier Account Validation section choose one of the following items and enter the details listed:
23. After you enter all the required information choose the Next button.
24. Answer the question “Are you completing this request as a Service Agent or on behalf of someone else?” on the Service Agent screen. Choose “No” and then choose the Next button. Note: If you are a Service Agent, please visit Set up a new License Express account as a service agent for instructions.
25. Choose Submit to complete the request or Edit/Review if you need to make changes.
Note: Once you select Submit you will not be able to make changes.
26. After you submit you will be given a confirmation number. Choose the OK button.
After returning to the Add Access screen, select the Home icon labeled “License Express for Partners” at the top of the page to view your Summary Screen.
This screen displays all the Prorate and Fuel tax accounts that you have registered for online access.
This guide is for customers and service agents who have a customer account registered in License Express and want to get access to their customer account linked to their License Express account. If you don't already have an account in License Express, you either need to set up a new account or set up an account from your previous Taxpayer Access Point (TAP) account.
To use this service, you must have previously completed a customer registration or used the Department of Licensing to manage your business license or professional license. The customer request would be used when a customer either had a business account or only completed a PRFT customer registration but never got to register any PRFT accounts.
Service agent registrants only. To use this service, you must be a service agent and have previously registered your business with the Department of Licensing or used the Department of Licensing to manage your business license or professional license. The service agent is if a service agent got access to all of the accounts, they are a service agent for via access codes or account information but was never able to get access to themselves.
To request access to a customer or service agent account in License Express, you will need information and documentation that relates to your business. What you’ll need:
This section has guides that will help you request access to your customer or service agent account in License Express for your business, government agency, or sole proprietorship.
Customer account request, jump to part 1.
Service Agent account request, jump to part 2.
Follow the steps below to request access to your customer account on behalf of a business, government agency, or sole proprietorship:
1. Once you are logged into License Express, on the homepage screen of your account, choose the “Request access to a Prorate and Fuel Tax Related account” hyperlink.
2. Under the “Customer” section, choose “Request access to a Prorate and Fuel Tax related customer” hyperlink.
3. On the customer verification screen, choose either the “Start Account Verification” button or the “Start” button.
4. The customer verification screen will provide an overview of required information. When you finish reviewing the instructions, choose the “Next” button.
5. On the “Required Information” screen, it will ask for the Customer Information. Select an ID type from the dropdown menu to verify your customer account with:
6. Once you select an ID Type, enter the following information and choose the “Next” button:
7. Choose “Submit” to complete the request or “Edit/Review” if you need to make changes.
Note: Once you select Submit you will not be able to make changes.
8. After you submit your request, you will be given a confirmation number. Choose the “OK” button from the bottom right corner to return to the “Add Access” screen.
Follow the steps below to request access to your service agent account on behalf of a business, government agency, or sole proprietorship.
9. Once you are logged into License Express, on the homepage screen of your account, choose the “Request access to a Prorate and Fuel Tax Related account” hyperlink.
10. Under the “Service Agent” section, choose “Request access to a service agent” hyperlink.
11. On the service agent verification screen, choose either the “Start Account Verification” button or the “Start” button.
12. The service agent verification screen will provide an overview of required information. When you finish reviewing the instructions, choose the “Next” button.
13. On the “Required Information” screen, it will ask for the Service Agent Information. Select an ID type from the dropdown menu to verify your customer account with:
14. Once you select an ID Type, enter the following information and choose the “Next” button:
15. Choose “Submit” to complete the request or “Edit/Review” if you need to make changes.
Note: Once you select Submit you will not be able to make changes.
16. After you submit your request, you will be given a confirmation number. Choose the “OK” button from the bottom right corner to return to the “Add Access” screen.
17. After returning to the “Add Access” screen, select the home icon labeled “License Express for Partners” at the top of the page to view your Summary Screen.
Note: You will not see the account you have requested access to under your Summary screen. A PRFT staff member will need to approve the request before it is linked to your License Express web log on before you will be able to see it on your homepage.
We’ll verify the information you provided. We may contact you with questions at any time while we work to verify your information. Watch your email inbox or your mailbox, depending on the method of communication you choose.
If we don’t approve your account, we’ll tell you why. You can try again once you have the correct information or documents.
This guide is for customers who want to do one of the following:
To allow another user to view your PRFT account or complete transactions, you’ll need to create an access code for them. Follow the steps below to create an access code.
1. On the “Summary” page, find the PRFT account you want to allow another user to access. Under the “Account Management” heading, choose “Create new user access code.”
2. In the “Access Level” dropdown, select what level of access you want this user to have. You can choose from the following options:
Note: License Express will auto-fill your business name and address.
3. Choose the “Submit” button.
4. On the “Confirmation” page, you’ll see a request code and the date and time when you submitted your request. Keep this information for your records. We may ask for it if you need to contact us for help.
5. You can either choose the “Continue” button to go back to your dashboard or the “Print” button to print your confirmation page.
6. We’ll send the access code to the email address you use for this PRFT account. Give this to the user you want to have access to your account. Then have them follow our guide on registering using an access code.
Note: Access codes expire after 24 hours. If the other user doesn’t register within that time, you’ll need to create a new one.
Follow the steps below to change whether or how another user can access one of your PRFT accounts.
1. On the “Summary” page, find the PRFT account you want to change or remove a user’s access to. Under the “Account Management” heading, choose “Users List.”
2. You’ll see a table with a list of users who have access to this account. Find the user whose access you want to change or remove.
Note: You can’t change or remove your own access to a PRFT account.
3. In the “Access Level” dropdown, select what you want to change the user’s access level to. You can choose from the following:
Note: License Express will auto-fill the location name and address, as well as the user’s name, email address, and current access level.
4. Choose the “Submit” button.
5. On the “Confirmation” page, you’ll see a request code and the date and time when you submitted your request. Keep this information for your records. We may ask for it if you need to contact us for help.
6. You can either choose the “Continue” button to go back to your dashboard or the “Print” button to print your confirmation page.
7. Check the box next to “Remove user’s access.”
Note: License Express will auto-fill the location name and address, as well as the user’s name, email address, and current access level.
8. Choose the “Submit” button.
9. On the “Confirmation” page, you’ll see a request code and the date and time when you submitted your request. Keep this information for your records. We may ask for it if you need to contact us for help.
10. You can either choose the “Continue” button to go back to your dashboard or the “Print” button to print your confirmation page.
In certain cases, you may want to change or remove a user’s access to more than one PRFT account. To do so, follow the steps below.
1. In the main navigation, choose “More…”
2. Under the “Access Management” heading, you can either view or manage other users’ access to your accounts:
Note: Only PRFT account owners can see “Manage Access.” If someone else gave you access to a PRFT account, you won’t see this link in License Express.
3. Under the “Logons with Access to Customer” heading, you’ll see a list of users with access to your License Express account. To check a specific user’s access settings, choose the number next to their name.
4. Under the name of your organization, you’ll see which PRFT accounts this user can access and their access level for each.
5. To check this user’s activity in License Express, choose “Activity” in the main navigation. Here you’ll see a list of transactions they have completed, such as filing a return or making a payment.
6. Under the “Logons” heading, you’ll see a list of users with access to your License Express account. From here, you can change their security level or cancel their access:
a. To change a user’s security level, choose the title next to their email address—for example, “Account Manager.” Then go to step 7.
b. To cancel a user’s access, choose “Cancel Access.” Then skip to step 9.
7. In the dropdown menu under “Type of Access,” select the new security level you want to give to this user.
8. Choose the “Save” button.
Cancel a user's access
9. You’ll see a popup asking if you’re sure about canceling this user’s access. You won’t be able to give them access again, so choose carefully.
10. Choose the “Yes” button to cancel this user’s access. To close the popup without canceling this user’s access, choose the “No” button.
This guide is for existing License Express customers who want to update account information and preferences, such as their:
The information and documents you’ll need depend on the updates you want to make in License Express.
What to gather and where to go
| Type of information or preference | What you’ll need | Related section |
|---|---|---|
| Profile (name, email address, and phone number) | New names, phone numbers, and/or email addresses you want to use | How to update your profile (name, email address, phone number) |
| Bank account information | Your bank account and routing number | How to add or update your bank account information |
| Account addresses | New address(es) you want to use | How to update your account addresses |
| Password | New password | How to update your password |
| Close your account | File all remaining returns and pay all taxes and fees | How to close your account |
Note: Account closure requests will be processed within a few business days, but we will honor the date of your original request when processing.
Follow the steps below to update your name, email address, or phone number.
1. On the “Summary” page, choose “Manage My Profile.”
2. Under “Profile,” indicate which profile information you want to update. Your next step will depend on your choice.
3. In the “What’s your name?” popup, enter your new name over the name that appears now.
4. Choose the “OK” button.
5. In the “What’s your email?” popup, enter your new email over the email that appears now.
6. Choose “Verify Email.”
7. License Express will send an email with a verification code to the new email address you entered. If you don’t see it in your inbox, check your junk or spam folder.
8. Enter the verification code.
9. Choose the “Confirm” button.
10. If License Express accepts your verification code, the popup will show a message that says, “Email has been verified.”
11. Choose the “OK” button.
Update your phone number
12. In the “What’s your phone number?” popup, you can see your current phone number(s). To update or add a new phone number, enter the following information:
13. Once you’re finished entering phone numbers, choose the “OK” button.
Follow the steps below to add or update your bank account information.
1. On the "Summary” page, choose “Settings” in the main navigation.
2. On the “Settings” page, find the “Account” heading. Under “Default Payment Channel,” choose your current preference. If you haven’t added your bank account information, your current preference will be “None.”
3. Under your organization’s name and account number, choose “Setup new payment channel.”
4. Under “Payment Channel,” enter the following information about your bank account:
5. Under “Accounts Using This Payment Channel,” you can check which of your Prorate and Fuel Tax (PRFT) accounts are using this bank account.
6. Choose “Default Payment Channel.”
7. To make this your default payment channel, choose “Set as default.”
8. Under “Current Default,” you can confirm that your updated bank account is now the default payment channel for your PRFT account:
9. On the “Settings” page, under “Default Payment Channel,” your current preference will show the name you entered for your bank account.
You can add or update the following types of addresses for a PRFT account:
Some of these addresses may be the same, or each may be different.
Follow the steps below to update the account addresses associated with your customer account or specific accounts.
1. On the "Summary” page, find the "account” heading. Then choose “Change Account Addresses.”
2. Under “Update your address,” choose the “Start” button.
3. Enter the new address you want to use for your account.
4. Choose the “Next” button.
5. Your next step will depend on whether you have one address or separate addresses for this account:
If you currently have only one address
6. Under “Add Address to Accounts,” choose the “Start” button.
7. Indicate whether you want to add the new address as your mailing address or location of records:
8. Under “Account Address Selection,” choose the “Start” button.
9. Indicate which addresses you want to replace with the new address:
10. If you need to go back and make changes, you can use the “Edit/Review” buttons. Otherwise, choose the “Review” button and skip to step 16.
If you currently have multiple addresses
11. Under “Account Address Selection,” choose the “Start” button.
12. Indicate which addresses you want to replace with the new address:
13. Under “Cease Account Addresses,” choose the “Start” button.
14. Indicate whether you want to delete addresses from your account:
15. If you need to go back and make changes, you can use the “Edit/Review” buttons. Otherwise, choose the “Review” button and skip to step 16.
16. Enter your name to confirm you have entered the correct addresses for your organization.
17. Choose the “Submit” button.
18. On the “Confirmation” screen, you'll see a confirmation number (also called a transaction ID). Keep it for your records. We may ask for it if you ever contact us for help.
Choose the “OK” button to return to your dashboard.
Follow the steps below to update your password.
1. Choose the person icon in the top right corner. Then choose “Log Off.”
2. Under the “Login” button, choose “I forgot my password.” You must select this even if you know your password but want to change it.
3. Enter your License Express username.
4. Enter the email you use for License Express.
5. Choose the “Reset my password” button.
6. We'll email you a temporary password. You must enter it before creating a new permanent password. If you can’t find the email from us in your inbox, check your junk or spam folder.
7. Choose the “Back” button.
8. Enter your username.
9. Enter the temporary password we sent you.
10. Choose the “Login” button.
11. You’ll see a message saying your password expired or you reset it, and that you need to create a new password.
Your new password must be at least 10 characters long and include at least 3 of the following:
12. Enter the temporary password we sent you.
13. Enter your new password.
14. Confirm your new password by reentering it.
15. Choose the “Change password” button.
Before you can close a PRFT account, you must file any remaining tax returns and pay all taxes and fees.
If you close your account during a filing period, you must still file a tax return for that period and all earlier periods when your account was open.
Remember that you need a license and account to legally operate in IFTA jurisdictions.
Follow the steps below to close your account.
1. On the Summary page, find the “Account Status” heading. Then choose “Request to Close Account.”
2. Enter or select the date you want your account to close.
3. Under “Reason for closing account,” License Express will automatically enter “Customer Request.” You cannot change this.
4. Optional: Under “Comment,” you can more details about why you want to close the account.
5. Choose the “Submit” button.
6. On the confirmation screen, you can either choose “Continue” to return to your dashboard or “Print” to print your confirmation.
This guide is for customers who want to change how they get notifications about:
To change your notification preferences in License Express, you’ll need your License Express username and password.
Follow the steps below to change how we send you notifications about your License Express account.
1. From the summary page, choose “Settings” in the main navigation.
2. Next to your organization’s name, you’ll see your preferences for:
3. To learn how to change each of these preferences, see the sections below.
4. Next to “Mail Delivery,” choose your current preference. It will say either “Paper” or “Electronic.”
5. Indicate how you prefer to get notifications:
6. Next to “Mail Notification,” choose your current preference. If you haven’t changed this, it will say “Notify me of new mail.”
7. Indicate whether you want to get notifications for new mail:
8. Next to “Mail Language,” choose your current preference. If you haven’t changed this, it will say “English.”
9. Indicate which language we should use in our mail to you:
By default, the notification preferences for your PRFT account will be the same as the preferences for your License Express account. If you want to use different notification preferences for your PRFT account, follow the steps below.
1. From the summary page, choose “Settings” in the main navigation.
2. Next to your type of PRFT account (such as IRP, IFTA, or dyed diesel), you’ll see your preferences for:
3. To learn how to change each of these preferences, see the sections below.
4. Next to “Mail Delivery,” choose your current preference. If you haven’t changed this, it will say “Default” and the option you chose for your License Express account.
5. Indicate how you prefer to get notifications:
6. Next to “Mail Notification,” choose your current preference. If you haven’t changed this, it will say “Default” and the option you chose for your License Express account.
7. Indicate whether you want to get notifications for new mail:
8. Next to “Mail Language,” choose your current preference. If you haven’t changed this, it will say “Default” and the option you chose for your License Express account.
9. Indicate which language we should use in our mail to you:
Before you can request for reinstatement of a prorate and fuel tax account you need to set up a License Express account and create or link an IFTA or related prorate and fuel tax account.
If you’re paying for your reinstatement online, you’ll need one of the following:
Follow the steps below to request reinstatement for your prorate and fuel tax account.
At any time, you may choose the “Save Draft” button to save your progress and continue later.
1. Log onto your License Express account. On the “Summary” page, find the “Account” heading then choose “Request Account Reinstatement.
2. On the Request Reinstatement page choose “Start” to request reinstatement.
3. You can check the “Would you like to reinstate in order to close the IFTA account” box if you want to close your account. Attach any documents supporting your request for reinstatement and choose “Next.”
4. On the Request Reinstatement on Web screen, choose the “Continue to Payment.”
5. Under “Payment Options,” indicate how you want to make your payment:
6. Under the “Pay with Bank Account” heading, enter the following information:
7. Review the information you entered. Toggle the “Certify” option to confirm your bank account information is correct.
8. Choose the “Submit” button.
9. Under the “Pay with Credit Card” heading, enter the amount you want to pay under “Confirm Amount.” Then choose the “Submit” button.
10. License Express will redirect you to our secure credit card payment portal. Review the total amount you’ll pay with your card. Note that using a credit or debit card adds a 3% fee to your total.
11. Choose the “Next” button.
12. Enter the following information in the Billing Information fields. Note that you must fill in each of these fields unless we note otherwise:
13. Select your country from the dropdown menu. License Express will default to United States of America.
14. Select your state or province from the dropdown menu. License Express will default to Washington.
15. Enter your zip or postal code.
16. Complete the Payment Details fields:
17. Select “Continue” to exit the transaction or select “Print” if you want to print a copy for your records.
We’ll verify the information you provided. We may contact you with questions at any time while we work to verify your information. Watch your email inbox or your mailbox, depending on the method of communication you chose.
If we can’t process your payment, we’ll tell you why. You can try again once you have the correct information or documents.