We work directly with the community providing support and critical information to people across Washington, focusing on underserved communities with limited access to our services.
Our goal
Our community engagement and outreach team strives to provide equitable and increased access to the Department of Licensing's information and services within underserved communities.
What we do
Our team works directly with community groups, not-for-profit organizations, resource providers, and community residents.
Download a copy of our Outreach Services flyer.
Events
We attend outreach and community resource events to ensure that all community members, regardless of their national origin or language, know how to access our services and provide feedback.
Seek feedback
We intentionally listen to the community and partners to gain insights on barriers to access to services and immediately feed them back into programs to improve policies and services. We would love to hear your feedback and discuss possible solutions. Your feedback will help us:
- Identify important issues unique to communities
- Understand and work to eliminate barriers to our services
- Demonstrate respect for all unique cultures
Training
We utilize a “train the trainer” approach to support familiarize and train the limited English proficient (LEP) communities, their leaders, and organization staff about our services and programs including:
- Driver licenses and permits
- ID card requirements
- Buying and selling vehicles
- Business and professional licenses
- REAL ID
Our presentations are available in English and Spanish.
Language access
We provide equitable access to agency services and programs by translating and providing interpreters for information that directly impacts LEP communities. The information is presented in a culturally and linguistically appropriate manner.
Media
We proactively work with multi-cultural media outlets to further reach more people across the state.
Who we help
Our focus is on working with underserved communities, meeting where they’re at to provide information they may not be able to access. We value spending time with community organizations and partners to build relationships and trust, bringing information directly to communities.
Get email updates
Subscribe to email updates to get the latest agency outreach information. It's easy to sign up and make changes to your subscription at any time.
Contact us
We have team members across the state, so we can help no matter where you are. Use the outreach request form to request our presentations or attendance at resource or networking events.
