The Department of Licensing offers you the option to conduct business online, through License Express. This guide outlines the steps to help you navigate through your License Express account.

In this section

Manage your License Express account

This guide is for driver-related business customers to complete one of the following options through their business account:

• Generate an access code for managers or employees
• Change or remove other user’s access to accounts

Part 1: Gather the required information

You’ll need the following information to request account access:

• Staff name and role (Manager or Employee)
• Staff email address so you can send the access code

Part 2: Create an access code for another user

To allow other users to view your business account or complete transactions, follow the steps below to create an access code for them:

1. Once you reach the “Summary” screen, you will need to find the driver business account you want to allow another user to access. Under the “Account Management” heading, choose the “Create new user access code” button.
2. From the “Access Level” dropdown, you will need to select what level of access you want this user to have.

Note: License Express will auto-fill your business name and address.

1. Once you complete the steps, you need to choose the “Submit” button.
2. Once you reach the “Confirmation” page, you’ll see a request code and the date and time when you submitted your request. Keep this information for your records. We may ask for it if you need to contact us for help.
3. You can either choose the “Continue” button to go back to your dashboard or the “Print” button to print your confirmation page.
4. We’ll send the access code to the email address you use for this account. Give this to the user you want to have access to your account. Then have them follow our guide on registering using an access code.

Part 3: Change or remove access to a driver business account

Follow the steps below to change whether or how another user can access one of your driver business accounts.

1. Once you reach the “Summary” screen, you will need to find the driver business account you want to change or remove a user’s access to. Under the “Account Management” heading, you need to choose the “Users List” hyperlink.
2. You’ll see a table with a list of users who have access to this account. Find the user whose access you want to change or remove.
3. To change a user’s access level, choose “Change Access.” Go to step 11.
4. To remove a user’s access, choose “Remove Access.” Go to step 14.

Change a user’s access to a driver business account

1. In the “Access Level” dropdown, select what you want to change the user’s access level to and choose the “Submit” button.
2. Once you reach the “Confirmation” page, you’ll see a request code and the date and time when you submitted your request. Keep this information for your records. We may ask for it if you need to contact us for help.
3. You can either choose the “Continue” button to go back to your dashboard or the “Print” button to print your confirmation page.

Remove a user’s access to a driver business account

1. You will need to check the box next to “Remove user’s access” and choose the “Submit” button. License Express will auto-fill the location, name, and address, as well as the user’s name, email address, and current access level.
2. On the “Confirmation” page, you’ll see a request code and the date and time when you submitted your request. Keep this information for your records. We may ask for it if you need to contact us for help.
3. You can either choose the “Continue” button to go back to your dashboard or the “Print” button to print your confirmation page.

In this section

This guide is for Commercial Driver Licensing (CDL) training business customers to register for a License Express for business account. Only Department of Licensing (DOL) approved organizations, and their staff, can register for an account.

If your business uses License Express (LX), each person must create their own account. If you already have an LX for Business account, you can add new services to it using the steps outlined in this guide.

Each business account has:

• One administrator
• Any number of managers
• Any number of employees

Administrators and managers create access codes so staff can join the account. They email the code to the appropriate staff, and the access code expires after 24 hours.

Before using an access code, check the time the access email was sent to make sure it’s still valid. If it has expired, contact your administrator or manager to get a new code.

Part 1: Gather the required information

To set up your account, you’ll need all the following information:

• Your Unified Business ID number (UBI) for Washington
• Your role at the training school (Administrator, Manager, or Employee)
• Your Washington or out of state driver license number
• The school’s account identifier provided by DOL
• An access code provided by your account administrator or manager

Part 2: Create a username and password for License Express

First, you must create a License Express account for your business.

1. Go to the License Express log in page and choose the “Create account” button.
   
2. Choose the “License Express for business” option and choose the “Next” button.
3. Enter your “First name” and “Last name” and choose the “Next” button.
4. Enter the “Username” you want to use.
5. Enter your “Email” and “Confirm email”. Choose the “Next” button. We will send an email to that address with a link to activate your account.

Note: If necessary, you can set up other License Express accounts using the same email address in the future.

• Enter your “Password” and “Confirm password” that you want to use and choose the “Create account” button. The page will show a confirmation message.
• Open the link in the email we sent you. Check your junk or spam folder if you do not see the email.
• Enter the “Username” and “Password” you just created and choose the “Log in” button.

Part 3: Set up MFA

After you log in, we will automatically redirect you to Secure Access Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and prevent fraud.

1. Under “Choose Method,” choose your email address. You will only be able to see part of the address.
2. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
   
3. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.

Part 4: Finish setting up your License Express account

At this point, you will be logged into License Express for Business. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.

1. Select your phone number type from the dropdown menu. This automatically defaults to Business. Enter your phone number and your extension (if applicable). Choose the “Next” button.
2. Enter your address information. License Express will automatically select “USA” from the country dropdown menu.
   1. Enter your street address.
   2. Optional: Enter a second line. Do not add information like apartment or suite numbers here.
   3. Optional: Select a unit type, such as "Apartment,” from the dropdown menu.
   4. Optional: Enter your unit number.
   5. Enter your city.
   6. License Express will automatically select “WA-Washington” from the state dropdown menu. If necessary, select a different state from the dropdown menu.
   7. Enter your zip code.
   8. Choose the “Next” button.
3. Verify your address. We might suggest slight changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
4. If our suggested address is correct, choose that option.
5. If you want to use the address you entered on the previous screen, choose the “Use the address I entered” option.
6. Choose the “Next” button.

• Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
• Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser. When all your information is correct, choose the “Submit” button.
• The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.

Part 5: Set up a Commercial Training School account for yourself

Follow the process below if you’ve already established your business account and you are a new administrator. Online Services only allows one administrator per business. Managers and employees use access codes provided by the administrator to request access. Codes expire after 24 hours.

Administrator access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. You will request access under the “CDL Training” header and choose the “Request access to a Commercial Training School account” button. Make sure you have the required information (UBI, TIN, or EIN # and school account and license number).
3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
4. Next, you need to complete the following steps in the “What account are you trying to access?” section:
   1. Choose a state or federal ID option from the dropdown menu.
   2. Enter the “State or federal ID.”
   3. Enter the “School license type” and “School license number”.
   4. Enter your “Washington driver’s license number”. If you do not have a Washington driver’s license, choose the “I don’t have a Washington drivers license” checkbox and follow the prompts.
   5. Choose the access level you would like to request from the dropdown menu.
   6. Choose the “Next” button.
5. On the next screen, you will need to complete the following steps for the “Your business role” section:
   1. Enter “Your name.”
   2. Provide an answer for the “Are you the owner or supervisor?” question.
   3. Provide an answer for the “What’s your role in your organization” question. This field may not apply.
   4. Choose the “Next” button.
6. Choose the checkbox to agree to the terms of service after reviewing the information on the screen and choose the “Next” button.
7. Review the "Summary” screen and then choose “Submit.”
8. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

Manager and employee access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. You will request access under the “CDL Training” header and choose the “Request access to a Commercial Training School account” button. Make sure you have the required information (UBI, TIN, or EIN # and school account and license number).
3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
4. You will need to complete the following steps in the “What account are you trying to access?” section:
   1. Choose a state or federal ID option from the dropdown menu.
   2. Enter the “State or federal ID.”
   3. Enter the “School license type” and “School license number”.
   4. Enter your “Washington driver’s license number.” If you do not have a Washington driver’s license, choose the “I don’t have a Washington drivers license” checkbox and follow the prompts.
   5. Choose the access level you would like to request.
   6. Choose the “Next” button.
5. Enter the access code provided to you by the administrator and choose the “Next” button.
6. Review the “Summary” screen information and choose the “Submit” button.
7. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

This guide is for Department of Licensing (DOL) approved Commercial Training schools to submit course information for students through License Express. You must log in to your License Express account before beginning.

After DOL approves instructors to teach at your school the instructor names display in the list for you to select during the Submit course completions activity. If an instructor does not display, please contact your account administrator or DOL DRIVES Help.

You can submit the following training segments (course components) online:

• CL = Classroom Hours
• BA = Backing Hours
• PR = Proficiency Hours
• RA = Range Hours
• RO = Road Hours

Part 1: Gather the required information

You’ll need the following information:

• The date of the specific course.
• The instructor teaching the course.
• The complete list of students participating in the course and their driver license numbers.
• The required spreadsheet template for submitting student information during the bulk submission process. You can download the required spreadsheet template during the Submit course completions transaction, if needed.
• If you need help filling out the spreadsheet, the “Documentation” tab in the spreadsheet template shows an example of how you enter the information on the “Students” tab.

Part 2: Submit commercial driving training course information

1. After you log in to your account, you will choose the “Submit course completions” hyperlink in the “I Want To” panel on your homepage.
   
2. Next, choose the “Select” hyperlink for the Instructor teaching the course, choose the “Segment type” checkboxes, and then choose the “Next” button.
3. Enter the “Course start date” and “Course end date,” select the “Type of training” from the dropdown menu, and then choose the “Next” button.
4. You can report student scores 2 different ways. Use the bulk submission method that requires a completed Excel template, or you can add student scores individually by using the steps outlined below.

Bulk method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip to step b if you previously downloaded the template and completed it.
   
2. Open the course completion template. The Excel template opens in another tab or browser window. The “Documentation” tab gives examples to complete the “Students” tab of the spreadsheet.
3. Enter each student’s driver license number and phone number on the Students tab of the spreadsheet.
4. Enter the completed Classroom hours,” “Backing hours,” Proficiency hours,” “Range hours,” and “Road hours,”. “Save” the completed spreadsheet to your computer.
5. Return to the “Submit course completions” activity and choose the “Upload an Excel File” button.
6. Choose the “Choose File” button, select the “completed spreadsheet,” choose the “Open” button, and then choose “OK.”
7. Choose the “Next” button.
8. Choose the “Add Student” button to add additional students or the “Remove” (X) icon to delete individual students, if applicable.
9. To remove the full list of entered students, choose the “Delete students” hyperlink to remove the full list of entered students, if applicable.
10. Review and make sure you have the correct list of students and then choose the “Next” button to continue.

Individual Method

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Student” button.
3. Enter the student’s “Washington driver license number.”
4. Complete the necessary course details and enter the student’s “Phone number.” Choose the “No phone number” check box, if applicable.
5. Enter Notes, if applicable, and choose the “OK” button.
6. Review and make sure you have the correct list of students and choose the “Next” button to continue.
7. Review the “Summary” screen and choose the “Submit” button to continue or the “Previous” button to make changes.
8. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your Commercial Training School account home page. DOL sends a confirmation email and a message to your License Express account.

This guide is for Department of Licensing (DOL) approved Commercial Training schools to view previously submitted training courses and exam information. You must log in to your License Express account to begin.

Part 1: Gather the required information

You’ll need the following information:

• The date and type of training or course
• The instructor who submitted the course results if needed
• Your student’s name and Washington driver license number

Part 2: View Commercial Driver Training exam and course history

You can search for submitted course information for your students if they completed it in your program or somewhere else using the process below.

1. After you log in to your account, you will choose the “Exam and course history” hyperlink in the “Prior Activity” panel.
2. Enter the “From” date, the “To” date or other search criteria, and choose “Search.” The search results display below. Choose the “School Results?” toggle button if you want to filter the results by your location only.

3. Next, choose the “Confirmation number” hyperlink to view the submission.
4. You can choose the “Previous” button at the bottom of the screen to review the various stages of the submission.
5. Choose the “License Express for Business” hyperlink at the top left of the screen to return to your homepage.

In this section

This guide is for Driver Training School (DTS) training business customers to set up a new Driver Training School (DTS) account. Only Department of Licensing (DOL) approved organizations, and their staff, can register for an account.

If your business uses License Express (LX), each person must create their own account. If you already have an LX for Business account, you can add new services to it using the steps outlined in this guide.

Each business account has:

• One administrator
• Any number of managers
• Any number of employees

Administrators and managers create access codes so staff can join the account. They email the code to the appropriate staff, and the access code expires after 24 hours.

Before using an access code, check the time it was sent to make sure it did not expire. If it has expired, contact your administrator or manager to get a new code.

Part 1: Gather the required information

To set up your account, you’ll need all the following information:

• Your Unified Business ID number (UBI) for Washington
• Your role at the training school (Administrator, Manager, or Employee)
• Your Washington or out of state driver license number
• The school’s account identifier that DOL provided
• An access code that your account administrator or manager provided

Make sure your business information matches

You must have the exact same business information on all paperwork and on file with state and federal agencies. This includes:

• Your business name on file with the DOR
• Your business name and type on file with the Secretary of State for all business types except sole proprietors

For example, if your registered business name on file with the DOR is “SW Towing, Inc.,” that exact name needs to be on file with the other agencies in the above list.

Part 2: Create a username and password for License Express

First, you must create a License Express account for your business.

1. Go to the License Express log in page and choose the “Create account” button.
   
2. Choose the “License Express for business” option and choose the “Next” button
3. Enter your “First Name” and “Last Name” and choose the “Next” button.
4. Enter the “Username” you want to use.
5. Enter your “Email” and “Confirm email”. Choose the “Next” button. We will send an email to that address with a link to activate your account.
   
   Note: If necessary, you can set up other License Express accounts using the same email address in the future.
    
6. Enter your “Password” and “Confirm password” that you want to use and choose the “Create account” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you do not see the email.
8. Enter the “Username” and “Password” you just created and choose the “Log in” button.

Part 3: Set up MFA

After you log in, we’ll automatically redirect you to Secure Access Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and prevent fraud.

1. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
2. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
   
3. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.

Part 4: Finish setting up your License Express account

At this point, you’ll be logged into License Express account. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.

1. Select your phone number type from the dropdown menu. This automatically defaults to Business. Enter your phone number and your extension (if applicable). Choose the “Next” button.
2. Enter your address information. License Express will automatically select “USA” from the country dropdown menu:
   1. Enter your street address.
   2. Optional: Enter a second line. Do not add information like apartment or suite numbers here.
   3. Optional: Select a unit type, such as "Apartment,” from the dropdown menu.
   4. Optional: Enter your unit number.
   5. Enter your city.
   6. License Express will automatically select “WA-Washington” from the State dropdown menu. If necessary, select a different state from the dropdown menu.
   7. Enter your zip code.
   8. Choose the “Next” button.
3. Verify your address. We might suggest slight changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
   1. If our suggested address is correct, choose that option.
   2. If you want to use the address you entered on the previous screen, choose the “Use the address I entered” option.
   3. Choose the “Next” button.
      
4. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
5. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser. When all your information is correct, choose the “Submit” button.
6. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.

Part 5: Set up a Driver Training School account for yourself

Follow the process below if you already established your business account and you are the administrator for the account. Online Services only allows one administrator per business. Managers and employees use access codes provided by the administrator to request access. Codes expire after 24 hours.

Administrator access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. You will request access under the “Driver Training” header and choose the “Request access to a Driver Training School account” button. Make sure you have the required information (UBI, TIN, or EIN # and school account and license number).
3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
4. Next, you need to complete the following steps in the “What account are you trying to access?” section:
   1. Choose a ”State or federal ID” option from the dropdown menu.
   2. Enter the “State or federal ID.”
   3. Enter the “School license type” and “School license number”.
   4. Next, enter your Washington driver’s license number. If you do not have a Washington driver’s license choose the “I don’t have a Washington drivers license” checkbox and follow the prompts.
   5. Choose the access level you would like to request.
   6. Choose the “Next” button.
5. On the next screen, you will need to complete the following steps for the “Your business role” section:
   1. Enter “Your name.”
   2. Provide an answer for the “Are you the owner or supervisor?” question.
   3. Provide an answer for the “What’s your role in your organization” question. This field may not apply.
   4. Choose the “Next” button.
   5. Choose the checkbox to agree to the terms of service after reviewing the information on the screen and choose the “Next” button.
6. Review the Summary screen and then choose “Submit.”
7. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

Manager and employee access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. You will request access under the “Driver Training” header and choose the “Request access to a Driver Training School account” button. Make sure you have the required information (UBI, TIN, or EIN # and school account and license number).
3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
4. You will need to complete the following steps in the “What account are you trying to access?” section:
   1. Choose a state or federal ID option.
   2. Enter the “State or federal ID.”
   3. Enter the “School license type” and “School license number”.
   4. Next, enter your Washington driver’s license number. If you do not have a Washington driver’s license choose the “I don’t have a Washington drivers license” checkbox and follow the prompts.
   5. Choose the access level you would like to request.
   6. Choose the “Next” button.
5. Enter the access code provided to you by the administrator and choose the “Next” button.
6. Review the “Summary” screen information and choose the “Submit” button.
7. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

This guide is for Department of Licensing (DOL) approved Driver Training schools to submit course information for students through License Express. You must log in to your License Express account before beginning.

After DOL approves instructors to teach at your school the instructor names display in the list for you to select during the Submit course completions activity. If an instructor does not display, please contact your account administrator or DOL DRIVES Help.

Part 1: Gather the required information

You’ll need the following information:

• The student’s driver license number.
• Any information about the course.

Part 2: Add driver training course information

1. After you log in to your account, you will choose the “Add student course information” hyperlink in the “I Want To” panel.
   
2. Next, choose the “Select” hyperlink for the Instructor teaching the course, choose the segment type checkboxes, and then choose “Next.”
3. Enter the “Course start” and “Course end” dates, select the type of training from the dropdown list, and then choose “Next.”
4. You can report student scores 2 different ways. Use the bulk submission method that requires a completed Excel template, or you can add student scores individually by using the steps outlined below.

Bulk method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip to step d if you previously downloaded the template and completed it.
   
2. Open the course completion template. The Excel template opens in another tab or browser window.
3. Enter each student’s driver license number and phone number on the “Students” tab of the spreadsheet.
4. Enter the completed “Classroom hours,” “Backing hours,” “Proficiency hours,” “Range hours,” and “Road hours,” as applicable, and save the file to your computer.
5. Return to the Submit course completions activity and choose the “Upload an Excel File” button.
6. Choose the “Choose File” button, select the “completed spreadsheet,” choose the “Open” button, and then choose “OK.”
7. Choose the “Next” button.
8. Choose the “Add Student” button to add more students or the “Remove” (X) icon to delete individual students, if applicable.
9. Choose the “Delete students” hyperlink to remove the full list of entered students, if applicable.
10. Review and make sure you have the correct list of students and then choose “Next” to continue.

Individual Method

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Student” button.
3. Enter the “Student’s driver license number.”
4. Complete the necessary course details and enter the student’s phone number. Choose the “No phone number” checkbox, if applicable.
5. Next you’ll need to check the certification checkbox.
   
6. Enter Notes, if applicable, and choose the “OK” button.
7. Review and make sure you have the correct list of students and choose “Next” to continue.
8. Review the “Summary” screen and choose the “Submit” button to continue or the “Previous” button to make changes.
9. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your Driver Training School account home page. DOL sends a confirmation email and a message to your License Express account.

This guide outlines the steps for Driver Training schools participating in the online exam pilot to enter exam scores through their License Express accounts. If your school is not participating in the pilot, the links do not display in the Exam Groups panel on your homepage. For details, eligibility, or how to join the pilot, schools should contact the Driver Training and Examination unit at tse@dol.wa.gov.

Part 1: Gather the required information

You’ll need the following information:

• Date of course
• Complete list of students participating in the course.

Part 2: Add student knowledge test scores

1. After you log in to your account, you will choose the “Add knowledge test scores” hyperlink in the “I Want To” panel.
2. Next select the “school location”, select the “Instructor,” and then choose the “Next” button.
3. You can report student scores 2 different ways. Use the bulk submission method that requires a completed Excel template, or you can add student scores individually by using the steps outlined below.

Bulk method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip to step 4 if you previously downloaded the template and completed it.
2. Open the knowledge test template. The Excel template opens in another tab or browser window.
3. Next, choose the “Students” tab and enter the student's driver license number, test date and time, test language, and testing method.
4. Then enter the letter and number versions of the test, the test score, and whether the student passed or failed. If needed, mark LSO testing as required and enter the reason for the hold.
5. Note: The “Documentation” tab in the template shows an example of how to enter the information on the “Students” tab.
6. Save the completed template to your computer and return to the online activity and choose the “Upload an Excel File” button.
7. Choose the “Choose File” button, select the file by choosing the “Open” button, and then choose “OK.”
8. Choose the “Next” button to proceed to the next screen.
9. Review the list of customers and make any necessary corrections by choosing the “Add Customer” button or the “Remove” (X) icon to delete customers and then choose the “Next” button.

Individual Method

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Student” button.
3. Enter the student’s “Washington driver license number” and the student’s “Phone number”. Choose the “No phone number” checkbox when the student does not have a phone number.
4. Next, you will provide the specific exam information. Use the dropdown menus to select the correct options for “AM or PM,” “Language,” “Method,” “Letter,” “Number version,” and whether the student “Passed or failed.” When you're finished, enter the score in the “Score” field.
5. Select “Yes” or “No” from the “LSO testing required?” dropdown menu, select “Bribery” or “Cheating” from the “Reason for hold” dropdown menu, when needed, and then choose the “OK” button. The customer record displays the DTS DOL Test Required indicator when applicable.
6. Review the “Summary” screen and choose “Submit” to continue or “Previous” to make changes.
7. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your Driver Training School account home page. DOL sends a confirmation email and a message to your License Express account.

This guide is for Driver Training schools to create exam groups for administering and recording student exams through their License Express account.

Part 1: Gather the required information

The bulleted list below outlines some important things to remember when setting up the exam:

• Students must have a License Express account and an exam access code to test online. You can find the exam access code at the top of the Add Exam Group activity window.
• The dates for the Exam Start Window fields must be the current day or in the future.
• The exam start window fields determine the time when students can access exams. They cannot access exams outside these times. However, they can finish the exam if they are still testing when the exam start window expires.
• The system generates randomized paper exams, and each has a unique exam ID number in the top right corner. Verify each student has the correct exam by matching the Exam ID with the student’s name in the exam group list.

Part 2: Create an exam group

The below steps explain how you create an exam group to add students to for testing.

1. After you log in to your account, you will choose the “Add Exam Group” hyperlink in the “Exam Groups” panel.
2. On this screen you will need to enter the appropriate information in the following fields:
   1. “Exam Date.”
   2.  “Exam Start Window Begin.”
   3. “Exam Start Window End.” Make note of the Exam access code at the top of the screen and share this code with students who will test online.
3. Choose the “Online” or “Paper” button to select the Exam Option Type and choose one of the following steps outlined below:

Online exams:

1. Choose the “Select” hyperlink for the applicable instructor.
2. Choose the “Save” button.
3. Choose the “Add” hyperlink in the “Students” section to begin adding names. Enter the student’s “Washington driver license number.”
4. Select the applicable option from the “Identity Confirmation Exam Language” dropdown menu. This is for the self-attestation part of the exam.
5. Select “Personal Driver License Knowledge Exam” from the Exam Type dropdown menu.
6. Select the applicable option from the “Language” dropdown menu. This will be the language provided for the exam.

Paper Exams

7. Choose the “Select” hyperlink for the applicable instructor.
8. Choose the “Save” button.
9. Choose the “Add” hyperlink in the “Student” section to begin adding names.
10. Next, you will enter the exam information. Enter the student’s “Washington driver license number,” select “Personal Driver License Knowledge Exam” for the exam type, and then select an option from the “Language” dropdown menu. This will be the language provided for the exam.
11. Repeat steps 3 and 4 until all students display in the exam list and then choose the “OK” button to move to the next screen.
12. Choose the “Print Exam” hyperlink to print an individual exam or “Print Exams” button to print all exams, if applicable. Remember to match the Exam ID on each printed exam with the student’s name in the exam group list. This ensures every exam receives an accurate score.

This guide is for Driver Training School (DTS) online customer’s to look for and edit a student’s training history. You may find this helpful if you need to determine the next steps for a student who might transfer from another school in Washington or if you need to add a waiver. Also, you will use this process to share exam grades with your students.

Part 1: Gather the required information

To look for a driver you will need the following information:

• The student’s driver license number
• The date of the class when submitting a waiver

Part 2: Locate a driver’s training information

1. On the first screen, enter the driver’s license number and choose the “Search” button.
2. If you need to add a waiver, course, or test to a driver’s training record, choose one of the available hyperlinks in the “I Want To” panel:
   1. Add a waiver
   2. Add a course
   3. Add a knowledge test
   4. Add a skills test

Note: Before you give a test at your school, check the “Driver Information” panel for the "DTS DOL Test Required" banner. This banner means the customer must take their test at a Driver Licensing Office (DLO). If this requirement applies, you cannot add a knowledge test or a skills test because the Add a knowledge test and Add a skills test hyperlinks will not display.

3. To review the driver’s training history, you’ll need to choose the “Waivers,” “Course completions,” “Knowledge tests,” or “Skills tests” tabs to view the information. Online and paper exam results display on the “Knowledge tests” tab.
4. If you need to search for another driver, choose the “New search” button to return to the “Search” screen.

Part 3: Edit or delete driver training information

1. After you log in to your account, you will choose the “Find a Customer” hyperlink in the “Customer Actions” panel on your homepage.
2. Next, you will enter the customer’s DLN and choose the “Search” button.
3. Then, you will choose the “Course Info” tab, the “Skills Test” tab, the “Knowledge Test” tab, or the “Waivers” tab for the information that you need to edit or delete.
4. You can choose the “Edit” or “Delete” hyperlink to update the information on record.
5. After you complete your edits, review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
6. Make your selection to either print the transaction confirmation by choosing the” Print “button or returning to the home page of your account by choosing the “Continue” button. DOL will send a confirmation email and a message to your License Express message center with a summary of the submission including any errors.

This guide is for Department of Licensing (DOL) approved Driver Training schools to grade randomized paper exams through their License Express account.

Part 1: Gather the required information

Before you start, you’ll need the correct Exam access code to enter student answers.

Part 2: Grading randomized paper exams

1. After you log in to your account, you will choose the “View Exam Groups” hyperlink in the “Exam Groups” panel.
2. Next, choose the correct “Exam access code” hyperlink to access the list of students.
3. In the exam group, choose the “Grade Exam” hyperlink to begin grading.
4. Choose the answer from the dropdown menu in the Answer column that shows on the student’s exam. Double-check your selections carefully, then choose the “Save” button. Once you save the answers, you won’t be able to change them. Repeat steps 3 and 4 until you’ve graded all the exams.

This guide is for Driver Training School (DTS) business customers to review their location’s driver training exam group history and search for previous exam group submissions.

Part 1: Gather the required information

Before you begin, you’ll need to have the following information:

• The exam access code for the exam group
• The dates of the exam to assist with your search

Part 2: Review Driver Training exam group history

1. After you log in to your account, you will choose the “View Exam Groups” hyperlink in the “Exam Group” panel.
2. Choose the “Show History” hyperlink to display a list of past or removed exam groups.
3. To view the required exam details, choose the applicable “Exam access code” hyperlink. Active hyperlinks display as gray and will open the exam group.

Part 3: Viewing Driver Training School exams and course history

1. After you log in to your account, you will choose the “Exam and course history” hyperlink in the “Prior Activity” panel.
2. To search for a specific student and their course history, you need to enter the “From date, the “To date”, or other search criteria, and choose “Search” button. The search results display below.
3. If you choose the “Confirmation number” hyperlink, you can view the details of the submission.

This guide is for Department of Licensing (DOL) approved Driver Training schools to view the details for an exam group.

Viewing the exam group provides you with the ability to edit the exam details, remove an exam group from your list of current exams, or look at previous exam groups.

Part 1: Gather the required information

You’ll need the following information before you begin:

• The exam access code and exam date
• The instructor name and exam start and end times

Part 2: Edit the Driver Training Exam Group Details

1. After you log in to your account, you will choose the “View Exam Groups” hyperlink in the “Exam Groups” panel.
2. To begin you’ll choose the correct “Exam access code” hyperlink.
3. On this screen, you can edit the necessary information by choosing the “Edit Exam Detail” hyperlink and changing the “Exam Date,” “Exam Start Window Begin,” or “Exam Start Window End” time.
4. If you need to change the instructor for the exam group, choose the “Select” hyperlink for the new instructor and choose the “Save” button.

Part 3: How to add or remove a student from an exam group

1. After you log in to your account, you will choose the “View Exam Groups” hyperlink in the “Exam Groups” panel.
2. Once the exam group displays, select the “Remove” hyperlink to remove the student. If you remove a student from an exam group, their name still displays if you choose the “Show History” hyperlink
3. To add a student to an exam group, begin by choosing the correct “Exam access code” hyperlink.
4. Choose the “Add” hyperlink located on the right above the list of students.
5. Now you’ll need to enter the student’s “Washington driver license number” in the “Student Information” section.
6. Then select the “Identity Confirmation Exam Language” from the dropdown menu. This is what displays for the student when they affirm that they are the one taking the online exam.
7. Next you need to select the “Exam Type” and “Language” for the exam from the dropdown menus.  
8. Once you have entered that information, choose the “OK” button to save your changes. The added individuals now display in the Student list.

In this section

This guide is for Motorcycle Training School (MTS) business customers to register for a License Express for Business account. Only Department of Licensing (DOL) approved organizations, and their staff, can register for an account.

If your business uses License Express (LX), each person must create their own account. If you already have an LX for Business account, you can add new services to it using the steps outlined in this guide.

Each business account has:

• One administrator
• Any number of managers
• Any number of employees

Administrators and managers create access codes so staff can join the account. They email the code to the appropriate staff, and the access code expires after 24 hours.

Before using an access code, check the time the access email was sent to make sure it’s still valid. If it has expired, contact your administrator or manager to get a new code.

Part 1: Gather the required information

To set up your account, you’ll need the following information:

• Your Unified Business ID number (UBI) for Washington
• Your role at the training school (Administrator, Manager, or Employee)
• Your Washington or out of state driver license number
• The school’s account identifier that DOL provided you
• An access code your account administrator or manager provided you

Part 2: Create a username and password for License Express

First, you must create a License Express account for your business.

1. Go to the License Express log in page and choose the “Create account” button.
   
2. Choose the “License Express for business” option and choose the “Next” button.
3. Enter your “First name” and “Last name” and choose the “Next” button.
4. Enter the “Username” you want to use.
5. Enter your “Email” and “Confirm email”. Choose the “Next” button. We will send an email to that address with a link to activate your account. Note: If necessary, you can set up other License Express accounts using the same email address in the future.
6. Enter your “Password” and “Confirm password” that you want to use and choose the “Create account” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you do not see the email.
8. Enter the “Username” and “Password” you just created and choose the “Log in” button.

Part 3: Set up MFA

1. After you log in, we will automatically redirect you to Secure Access Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and prevent fraud.
2. Under “Choose Method,” choose your email address. You will only be able to see part of the address.
3. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
4. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.

Part 4: Finish setting up your License Express account

1. At this point, you will be logged into License Express for Business. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.
2. Select your “Phone number” type from the dropdown menu. This automatically defaults to Business. Enter your phone number and your extension (if applicable). Choose the “Next” button.
3. Enter your address information. License Express will automatically select “USA” from the country dropdown menu.
4. Enter your “Street address.”
5. Optional: Enter a second line. Do not add information like apartment or suite numbers here.
6. Optional: Select a “Unit type”, such as "Apartment,” from the dropdown menu.
7. Optional: Enter your “Unit number.”
8. Enter your “City.”
9. License Express will automatically select “WA-Washington” from the state dropdown menu. If necessary, select a different state from the dropdown menu.
10. Enter your Zip code.”
11. Choose the “Next” button.
12. Verify your address. We might suggest slight changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
13. If our suggested address is correct, choose that option.
14. If you want to use the address you entered on the previous screen, choose the “Use the address I entered” option.
15. Choose the “Next” button.
16. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
17. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser. If everything looks correct, choose the “Submit” button.
18. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.

Part 5: Set up a Motorcycle Training School account for yourself

Follow the process below if you already established your business account and you are a new administrator for the account. Online Services only allows one administrator per business. Managers and employees use access codes provided by the administrator to request access. Codes expire after 24 hours.

Administrator access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button
   
2. You will request access under the “Motorcycle Training” header and choose the “Request access to a Motorcycle Training School account” button. Make sure you have the required information (UBI, TIN, or EIN # and school account and license number).
   
3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
4. Next, you need to complete the following steps in the “What account are you trying to access?” section:
   1. Choose a “State or federal ID” option.
   2. Enter the “State or federal ID.”
   3. Enter the “School license type” and “School license number”.
   4. Next, enter your “Washington driver’s license number.” If you do not have a Washington driver’s license choose the “I don’t have a Washington drivers license” checkbox and follow the prompts.
   5. Choose the access level you would like to request FROM THE DROPDOWN MENU.
   6. Choose the “Next” button.
      
   7. On the next screen, you will need to complete the following steps for the “Your business role” section:
      1. Enter “Your name.”
      2. Provide an answer for the “Are you the owner or supervisor?” question.
      3. Provide an answer for the “What’s your role in your organization” question. This field may not apply.
      4. Choose the “Next” button.
   8. Choose the checkbox to agree to the terms of service after reviewing the information on the screen and choose the “Next” button.
   9. Review the "Summary” screen and then choose the “Submit” button.
   10. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

   Manager and employee access

   1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
   2. You will request access under the “CDL Training” header and choose the “Request access to a Commercial Training School account” button. Make sure you have the required information (UBI, TIN, or EIN # and school account and license number).
   3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
   4. You will need to complete the following steps in the “What account are you trying to access?” section:
      1. Choose a “State or federal ID” option.
      2. Enter the “State or federal ID.”
      3. Enter the “School license type” and “School license number”.
      4. Next, enter your “Washington driver’s license number.” If you do not have a Washington driver’s license choose the “I don’t have a Washington drivers license” checkbox and follow the prompts.
      5. Choose the “access level” you would like to request from the dropdown menu.
   5. Choose the “Next” button.
      
   6. Enter the access code provided to you by the administrator and choose the “Next” button.
   7. Review the “Summary” screen information and choose the “Submit” button.
   8. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

This guide is for Department of Licensing (DOL) approved Motorcycle Training schools to submit course information for students through License Express. You must log in to your License Express account before beginning.

After DOL approves instructors to teach at your school, the instructor names display in the list for you to select during the Submit course completions activity. If an instructor does not display, please contact your account administrator or email DOL DRIVES Help.

You can submit the following training exams and courses online:

• 2-wheel motorcycle endorsement
• 2-wheel motorcycle permit
• 3-wheel motorcycle

Part 1: Gather the required information

You’ll need the following information:

• Date of the course
• The instructor teaching the course
• A complete list of students participating in the course and their driver license numbers
• The required spreadsheet template for submitting student information during the bulk submission process (download the required spreadsheet template during any course submission transaction, if needed)
• The “Documentation” tab in the spreadsheet template shows an example of how you enter the information on the “Students” tab

Part 2: Submit 2-wheel motorcycle endorsement course and exam results

1. After you log in to your account, you will choose the “2-Wheel Training (Endorsement)” hyperlink in the “I Want To” panel on your homepage.
   
2. Next, choose the “Select” hyperlink for the site where the training took place. Then, mark the “Exam” checkbox and choose the “Next” button.
3. Now you’ll choose the “Select” hyperlink for the instructor who taught the course. Then, mark the “Exam” checkbox for the training or trainings they taught, and choose the “Next” button.
4. On the next screen, enter the “course start and end” dates and select the type of curriculum from the dropdown list.
5. Select the “Class number” from the dropdown menu, enter the “date” for the Knowledge and Skills exams, and then choose the “Next” button to continue.
6. You can report student scores 2 different ways. Use the bulk submission method that requires a completed Excel template, or you can add student scores individually by using the steps outlined below.

Bulk method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip to step b if you previously downloaded the template and completed it.
   
2. Open the course completion template. The Excel template opens in another tab or browser window.
3. Enter each student’s driver license number and phone number on the “Students” tab of the spreadsheet.
4. Enter the completed classroom hours, backing hours, proficiency hours, range hours, and road hours, as applicable, and save the file to your computer.
5. Return to the Submit course completions activity and choose the “Upload an Excel File” button.
6. Choose the “Choose File” button, select the “completed spreadsheet,” choose the “Open” button, and then choose the “OK” button.
7. Choose the “Next” button.
8. Choose the “Add Student” button to add additional students or the “Remove” (X) icon to delete individual students, if applicable.
9. Choose the “Delete students” hyperlink to remove the full list of entered students, if applicable.
10. Review and make sure you have the correct list of students then choose “Next” to continue.

Individual Method

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Student” button.
3. Enter the student's driver's license number. Then, select “Yes” or “No” from the “Military” dropdown menu and select the option that indicates whether the student's schooling is subsidized.
4. On this screen you’ll complete the student's motorcycle information. Select whether the school provided the motorcycle from the dropdown menu, enter the “License plate number,” and then select the appropriate “Transmission type” and “Motor type” from the dropdown menus.
5. Next, select the correct options from the “Course Status” and “Course Hours” dropdown menus.
6. To report the knowledge test information, select the appropriate “Setting” and “Pass/Fail” options, enter the “Knowledge exam score,” and then select the appropriate “Knowledge Re-Test” option.
7. Complete the student's skills test information by selecting the appropriate “Setting” and “Pass/Fail” options from the dropdown menus, entering the “Skills exam score,” and then selecting the appropriate “Skills Re-Test” option.
   
8. Review and make sure you have the correct list of students and choose the “Next” button to continue.
9. Review the “Summary” screen and choose the “Submit” button to continue or the “Previous” button to make changes.
10. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your Commercial Training School account home page. DOL sends a confirmation email and a message to your License Express account.

This guide is for Department of Licensing (DOL) approved Motorcycle Training school online customers to submit course information for students through License Express. You must log in to your License Express account before beginning.

After DOL approves instructors to teach at your school, the instructor names display in the list for you to select during the Submit course completions activity. If an instructor does not display, please contact your account administrator or email DOL DRIVES Help.

You can submit the following training exams and courses online:

• 2-wheel motorcycle endorsement
• 2-wheel motorcycle permit
• 3-wheel motorcycle

Part 1: Gather the required information

You’ll need the following information:

• Date of the course
• The instructor teaching the course
• A complete list of students participating in the course and their driver license numbers
• The required spreadsheet template for submitting student information during the bulk submission process (download the required spreadsheet template during any course completions transaction, if needed)
• The “Documentation” tab in the spreadsheet template shows an example of how you enter the information on the “Students” tab

Part 2: Submit 2-wheel motorcycle training permit exams

Use the steps below to add student training and exams individually or in bulk for the 2-wheel permit.

1. After you log in to your account, you will choose the “2-Wheel Training (Permit)” hyperlink.
   
2. Then, choose the “Select” hyperlink for the applicable training site.
3. Next, you will choose the curriculum types or type you need to report. Choose the “Course Completion” checkbox, the “Knowledge Test” checkbox, or the “Skills Test” checkbox, and then choose the “Next” button You can select multiple checkboxes if applicable.
4. Choose the “Select” hyperlink for the instructor who taught the curriculum.
5. Choose the “Course” checkbox, “Knowledge Exam” checkbox, “Skills Exam” checkbox, or all 3 if applicable, to indicate the curriculum they taught and then choose the “Next” button.
6. Enter the course “Start” and “End” date.
7. Select the “Course curriculum” from the dropdown menu and enter the “Class number.”
8. Enter the “Knowledge Exam” date, if applicable. The Knowledge and Skills Exam date fields display based on the selections you made when choosing the curriculum in step 7.
9. Enter the “Skills Exam” date, if applicable, and then choose the “Next” button.
10. You can report student scores 2 different ways. Use the bulk submission method that requires a completed Excel template, or you can add student scores individually by using the steps outlined below.

Bulk Method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip this step if you previously downloaded the template and completed it.
   
2. Open the course completion template. The Excel template opens in another tab or browser window. The “Documentation” tab gives examples to complete the “Students” tab of the spreadsheet.
3. Enter each student’s “Washington driver license number” on the “Students” tab.
4. Enter “Yes” or “No” to indicate if the customer used a training motorcycle in the “Training Motorcycle” column.
5. Enter the plate number for the motorcycle used for training.
6. Enter the “Motorcycle transmission,” “Motor type,” and “Engine size (CC)” in the appropriate columns.
7. Enter “Pass” or “Fail” in the “Knowledge Test Status” column.
8. Enter the score in the “Knowledge Test Score” column, and “No” or “Yes” in the “Knowledge Re-Test” column.
9. Enter “Pass” or “Fail” in the “Knowledge Test Status” column.
10. Enter the score in the “Skills Test Score” column and “No” or “Yes” in the “Skills Re-Test” column. Save the completed spreadsheet to your computer.

Individually

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Student” button.
3. Enter the student’s “Washington driver license number.”
4. Select “No” or “Yes” to answer the “Motorcycle provided by school?” question.
5. Enter the motorcycle “Plate number,” select the “Transmission type,” and then select the “Motor type.”
6. Select “3rd Party” or “Class” from the Setting dropdown menu in the “Knowledge test” section.
7. Select “Fail” or “Pass” to indicate if the student passed the exam.
8. Enter the “Knowledge Exam Score.” You will enter the percentage of correct answers and not the number of wrong answers.
9. Select “No” or “Yes” to indicate that you require a Knowledge Re-Test and choose the “OK” button.
10. Select “3rd Party” or “Class” from the “Setting” dropdown menu in the “Skills test” section.
11. Select “Fail” or “Pass” to indicate if the student passed the exam.
12. Select “No” or “Yes” from the “Skills Re-Test” dropdown menu and then choose the “OK” button. Repeat steps 2 through 14 for each student that needs added.
    
13. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
14. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to the Motorcycle Training School account. You will receive a confirmation email, as well as a message in your License Express account.

This guide is for Department of Licensing (DOL) approved Motorcycle Training school online customers to submit course information for students through License Express. You must log in to your License Express account before beginning.

After DOL approves instructors to teach at your school the instructor names display in the list for you to select during the Submit course completions activity. If an instructor does not display, please contact your account administrator or email DOL DRIVES Help.

The following training exams and courses are available for online submission:

• 2-wheel motorcycle endorsement
• 2-wheel motorcycle permit
• 3-wheel motorcycle

Part 1: Gather the required information

You’ll need the following information:

• Date of the course
• The instructor teaching the course
• A complete list of students participating in the course and their driver license numbers
• The required spreadsheet template for submitting student information during the bulk submission process(download the required spreadsheet template during any course submission transaction, if needed)
• The “Documentation” tab in the spreadsheet template shows an example of how you enter the information on the “Students” tab

Part 2: Submit 3-wheel motorcycle course and exam results

1. After you log in to your account, you will choose the “3-Wheel” hyperlink.
   
2. Then, choose the “Select” hyperlink for the applicable training site.
3. Next, you will choose the curriculum types or type you need to report. Choose the “Course Completion” checkbox, the “Knowledge Test” checkbox, or the “Skills Test” checkbox, and then choose the “Next” button. You can select multiple checkboxes if needed.
4. Choose the “Select” hyperlink for the instructor who taught the curriculum.
5. Choose the “Course” checkbox, “Knowledge Exam” checkbox, “Skills Exam” checkbox, or all 3 if needed, to indicate the curriculum they taught and then choose the “Next” button.
6. Enter the “Knowledge Exam” date, if applicable. The “Knowledge and Skills Exam date” fields display based on the selections you made when choosing the curriculum in step 3.
7. Enter the “Skills Exam” date, if applicable, and then choose the “Next” button.
8. You can report student scores 2 different ways. Use the bulk submission method that requires a completed Excel template, or you can add student scores individually by using the steps outlined below.

Bulk method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip to step d if you previously downloaded the template and completed it.
   
2. Open the course completion template. The Excel template opens in another tab or browser window. The “Documentation” tab gives examples to complete the “Students” tab of the spreadsheet.
3. Enter each student’s “Washington driver license number” on the “Students” tab.
4. Enter “Yes” or “No” to indicate if the customer used a training motorcycle in the “Training Motorcycle” column.
5. Enter the “Plate number” for the motorcycle used for training.
6. Enter the “Motorcycle transmission,” “Motor type,” and “Engine size (CC)” in the appropriate columns.
7. Enter “Pass” or “Fail” in the “Knowledge Test Status” column.
8. Enter the “Score” in the Knowledge Test Score column, and “No” or “Yes” in the Knowledge Re-Test column.
9. Enter “Pass” or “Fail” in the Knowledge Test Status column.
10. Enter the score in the “Skills Test Score” column, and “No” or “Yes” in the “Skills Re-Test” column. Save the completed spreadsheet to your computer.
11. Return to the “Submit course completions” activity and choose the “Upload an Excel File” button.
12. Choose the “Choose File” button, select the “completed spreadsheet,” choose the “Open” button, and then choose the “OK” button.
13. Choose the “Next” button.
14. Choose the “Add Student” button to add additional students or the “Remove” (X) icon to delete individual students, if applicable.
15. To remove the full list of entered students, choose the “Delete students” hyperlink, if applicable.
16. Review and make sure you have the correct list of students and choose the “Next” button to continue.

Individual method

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Student” button.
3. Enter the student’s “Washington driver license number.”
4. Select “No” or “Yes” to answer the “Motorcycle provided by school?” question.
5. Enter the motorcycle “Plate number, select the transmission type, and then select the “Motor type.”
6. Select “3rd Party or Class” from the “Setting” dropdown menu in the “Knowledge test” section.
7. Select “Fail” or “Pass” to indicate if the student passed the exam.
8. Enter the “Knowledge Exam Score.” You will enter the percentage of correct answers and not the number of wrong answers.
9. If a student needs to take a Knowledge Re-Test, select “No” or “Yes,” from the dropdown menu and choose the “OK” button.
10. Select “3rd Party” or “Class” from the “Setting” dropdown menu in the “Skills” test section.
11. Select “Fail” or “Pass” to indicate if the student passed the exam.
12. Select “No” or “Yes” from the “Skills Re-Test” dropdown menu and then choose the “OK” button. Repeat steps 2 through 12 for each student that needs added.
    
13. Review the completed list of students to verify the information and choose the “Next” button to continue.
14. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
15. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to the Motorcycle Training School account. DOL sends a confirmation email and a message to your License Express account.

This guide is for Department of Licensing (DOL) approved Motorcycle Training School online customers to search for students to verify required course completion through License Express.

Part 1: Gather the required information

You’ll need the following information:

• Customer name
• Customer’s driver license number
• The course completion you want to verify
• The date range of when you submitted the course
• Curriculum type for the submitted course
• Name of the instructor who taught the course

Part 2: Find a Motorcycle Training School customer

You must verify a customer completed the required 2-Wheel Permit exams before administering the 2-Wheel Endorsement knowledge and skills exams. This section provides the instructions to conduct a search for you to make this decision.

1. After you log in to your License Express account, you will choose the “Find a customer” hyperlink.
2. Enter the customer’s “Washington driver license number” and choose the “Search” button.
3. Choose the “Course” tab, the “Skills” tab, or the “Knowledge” tab to verify course or exam information.
   
4. You can enter missing scores on the customer’s record by choosing the “3-Wheel Training,” “2-Wheel Training (Endorsement),” or “2-Wheel Training (Permit)” hyperlink under the “I Want To” panel and following the prompts.

Part 3: View a Motorcycle training exam and course history

1. After you log in to your License Express account, you will choose the “Exam and course history” hyperlink.
2. Enter the “From” date, the “To” date, and select the appropriate “Submission” type from the dropdown menu.
3. Enter the customer’s “Driver license number,” “First name,” Middle name,” “Last name,” and choose the “Search” button. The search results display below in the “Submissions” panel.
4. Choose the “Confirmation number” hyperlink to view the submission.
5. Choose the “License Express for Business” hyperlink to return to your homepage.

This guide is for Department of Licensing (DOL) approved Motorcycle Training schools to generate and export a course completion report to verify required course completion for students through License Express. You must log in to your License Express account before beginning.

Part 1: Gather the required information

• Date range for the report
• Customer name, if applicable

Part 2: Generate and export a Motorcycle course completion report

Use the steps below to generate and print course completion report.

1. After you log in to your account, you will choose the “Course Completion Report” hyperlink in the “Previous Activity” panel on your home screen.

2. Enter the date criteria for the report in the “From” and “To” fields and choose the “Search” button. The report displays in the “Submissions” panel.
3. Choose the “Export” hyperlink in the “Submissions” panel. An Excel spreadsheet generates for you to print or save to your computer.

In this section

This guide is for organizations authorized by the Department of Licensing (DOL). such as attorneys, insurance companies, or school districts, to set up a Driver Record Request account. If you have questions regarding the type of Abstract Drive Record (ADR) you are permitted to receive or request from the DOL, please refer to RCW 46.52.130.

Use the contact information at the bottom of this page to contact the DOL Data Services if the Drive Record Request account is already established and you are a new administrator for the account.

If your business uses License Express, each person must create their own account. If you already have an License Express for Business account, you can add new services to it using the steps outlined in this guide.

Each business account has:

• One administrator
• Any number of managers
• Any number of employees

Administrators and managers create access codes so staff can join the account. They email the code to the appropriate staff, and the access code expires after 24 hours.

Before using an access code, check the time DOL sent the access email to make sure the code did not expire. If it has expired, contact your administrator or manager to get a new code.

Part 1: Gather the required information

To set up your account, you’ll need all the following information:

• Your Unified Business ID number (UBI) for Washington
• The type of driver record you will request
• How you plan to use the information provided in the driving record
• Your Driver Record Request ID that DOL provides after approval of your account application

Part 2: Create a username and password for License Express

First, you must create a License Express account for your business.

1. Go to the License Express log in page and choose the “Create account” button.
   
2. Choose the “License Express for Business” option and choose the “Next” button.
3. Enter your “First name” and “Last name” and choose the “Next” button.
4. Enter the “Username” you want to use.
5. Enter your “Email” and “Confirm email”. Choose the “Next” button. We will send an email to that address with a link to activate your account.

Note: If necessary, you can set up other License Express accounts using the same email address in the future.

1. Enter your “Password” and “Confirm password” that you want to use and choose the “Create account” button. The page will show a confirmation message.
2. Open the link in the email we sent you. Check your junk or spam folder if you don’t see the email.
3. Enter the “Username” and “Password” you just created and choose the “Log in” button.

Part 3: Set up MFA

After you log in, we’ll automatically redirect you to Secure Access Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and prevent fraud.

1. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
2. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
3. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.

Part 4: Finish setting up your License Express account

At this point, you’ll be logged into License Express for Business. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.

1. Select your phone number type from the dropdown menu. Enter your phone number and your extension (if applicable). Choose the “Next” button.
2. Enter your address information:
   1. License Express will automatically select “USA” from the country dropdown menu.
   2. Enter your street address.
   3. Optional: Enter a second line. Do not add information like apartment or suite numbers here.
   4. Optional: Select a unit type, such as "Apartment,” from the dropdown menu.
   5. Optional: Enter your unit number.
   6. Enter your city.
   7. License Express will automatically select “WA-Washington” from the state dropdown menu. If necessary, select a different state from the dropdown menu.
   8. Enter your zip code.
   9. Choose the “Next” button.
3. Verify your address. We might suggest slight changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
   1. If our suggested address is correct, choose that option.
   2. If you want to use the address you entered on the previous screen, choose the “Use the address I entered” option.
   3. Choose the “Next” button.
4. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date.
5. Choose the “Next” button.
6. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser. When all your information is correct, choose the “Submit” button.
7. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.

Part 5: Set up a Driver Record Request account for yourself.

In this part of the process, you’ll request Administrator, Manager, or Employee access to a new or existing Driver Record Request account. The account administrator or manager generates access codes for employees to gain access The system allows only one administrator per business account.

This is a 2-part process. First, you will apply for a Driver Record Request account. Your administrator only needs to do this once. After we approve your application, then administrator and business staff can complete the second step to request access to the account

Apply for a new Driver Record Request account

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. Choose the “Apply for a new Driver Record Request” account hyperlink.
   
3. Make sure you have the required information (UBI, EIN, or TIN, and your business or agency information) and choose the “Next” button.
4. Next, complete the following identifying information and choose the “Next” button:
   1. Select the appropriate option from the “Are you a business or government agency?” dropdown menu.
   2. Select the appropriate option from the “What type of business are you?” dropdown menu.
   3. Select the appropriate option from the “Choose a state or federal ID” dropdown menu.
   4. Enter the “state” or” federal ID.”
   5. Enter your “business name.”
5. Now you’ll complete the following contact information and choose the “Next” button:
   1. Enter your name in the “What is your name?” field.
   2. Enter your current work role in the “What is your position in your agency?” field.
   3. Enter your phone number in the “What is your phone number?” field.
   4. Enter your “phone extension,” when needed.
   5. Enter your “fax number,” if you have one.
   6. Enter your email address in the “What is your email address?” field and then “confirm” your email address.
6. Next, you’ll complete the following physical address information and choose “Next.”
   1. Enter the “Street address” in the required field.
   2. Select the appropriate option from the “Unit type” dropdown menu, enter the “Unit number”, if applicable, and then enter the “City.”
   3. Select the appropriate option from the “State” dropdown menu, if applicable, and enter the “Zip code.”
   4. Select the appropriate option from the “Is it okay to send mail to this address?” dropdown menu.
7. Verify your address and choose the “Next” button.
8. Now you need to select the type of driving records you want to request from the dropdown menu, explain how you will use the information provided in the required field, and then choose the “Next” button.
9. Please review the certification information. Choose the “I agree to the terms of service above” checkbox and choose the “Next” button.
10. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
11. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your homepage. DOL sends you an email after approving your access.

Note: It can take 3 full business days for DOL to approve your request.

Request access to an existing Driver Record Request account

After DOL approves your Driver Record Request account application, you need to request access to that new account.

1. Log in to your License Express account at secure.dol.wa.gov.
2. Choose the “Add an Account” tab.
3. Choose the “Request access to driver-related services” button.
4. Choose the “Request access to a Driver Record Request account” button.
   
5. Read the “What you’ll need” information and choose the “Next” button.
6. Select the proper choice from the “Choose a state or federal ID” dropdown menu and enter the “state” or “federal ID.”
7. Select “Administrator,” “Manager,” or “Employee” from the “What access level would you like to request?” dropdown menu and choose the “Next” button.
8. If you applied for Administrator access, enter the authorization code that the Department of Licensing provided you.
9. If you applied for Manager or Employee access, enter the access code the account Administrator or Managers provided you. Access codes expire 24 hours once created.
10. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
11. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your homepage. DOL sends you an email after approving your access. It can take 3 full business days for DOL to approve your request.

This guide is for organizations approved by the Department of Licensing (DOL) to purchase driving records. The process has 2 steps: first, order the records, and then secondly pay for them. You must pay any unpaid orders before requesting more records. Make sure you have your bank account information ready, as DOL does not accept credit cards.

After you pay for the driving record(s), you have 30 days to view and print the record from your Driver Record Request account. After 30 days, you can no longer view or print the record. DOL does not email or mail the driving record to you.

You can purchase the following types of drive records depending on the selections you made when setting up your Driver Record Request account:

• Assessment
• Court and Law Enforcement
• Employment
• Full
• Insurance

Part 1: Gather the required information

You need the following information to locate and pay for a driving record:

• The individual’s driver license number
• The name of the driver
• The driver’s date of birth
• A signed Release of Interest from the driver, if applicable
• Your bank routing and account number

Part 2: Order an abstract driving record (ADR)

Use the steps outlined below to complete the first part of purchasing a single or group of abstract driving records.

1. After you log in to your account, you will choose the “Driving record request” hyperlink.
   
2. Read the “What you’ll need” information and choose the “Next” button.
3. Choose the “Select” hyperlink for the type of record you requested and choose the “Next” button.
4. You can request driving records 2 different ways:
   • Use the bulk submission method that requires a completed Excel template.
   • Add driver information individually by using the steps outlined below.

Bulk method

1. Choose the “Download template” button and save the template for future submissions. Complete the steps below to fill out the spreadsheet. Skip to step b if you previously downloaded the template and saved it to your computer.
2. Open the “ADR Request Template.” The Excel template opens in another tab or browser window. The “Documentation” tab gives examples to complete the “Drivers” tab of the spreadsheet.
3. Enter each driver’s “Washington driver license number” on the “Drivers” tab.
4. Enter the “First Name,” “Middle Name,” and “Last Name” in the appropriate columns.
5. Enter the driver’s birthday (MM/DD/YYYY) in the “Date of Birth” column and save the completed spreadsheet to your computer.
6. Return to the “Upload a list of drivers” screen and choose the “Upload an Excel File” button.
7. Choose the “Choose File” button, select the “completed” spreadsheet, choose the “Open” button, and then choose the “OK” button.

Individual method

1. Choose the “Next” button to bypass the bulk upload process.
2. Choose the “Add Individual” hyperlink.
3. Enter the driver’s “Washington driver license number” and “Date of birth” in the required fields.
4. Enter the “First Name,” “Middle Name,” and “Last Name” in the appropriate fields.
5. Choose the “OK” button to proceed. Repeat steps h-l until you add all drivers.
   
6. Review and make sure you have the correct list of drivers and choose the “Next” button to continue.
7. Review the “Summary” screen and choose the “Submit” button to continue or the “Previous” button to make changes.
8. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your Driver Record Request account home page. DOL sends a confirmation email and a message to your License Express account.

Part 3: Pay for your abstract driving record order

Now that you placed your order, continue using the steps outlined below to pay for your order.

1. After you log in to your account, you will choose the “Pay for an order” hyperlink in the “I Want To” panel.
   
2. Choose the “Next” button after reviewing the number of driving records in your order.” Choose the “Delete” hyperlink if you want to cancel your order.
3. Review the total due on the “Summary” screen and choose the “Next” button.
4. Next, you will need to complete the following sections and choose the “Next” button:
   1. Enter the “Routing Number” in the required field.
   2. Enter and confirm the “Account Number” as needed.
   3. Select the “Checking” or “Savings” toggle button to indicate the Bank Account type.
   4. Choose the “No” or “Yes” button to save this payment channel for future use.
   5. Choose the “Certify” checkbox to certify under penalty of perjury that the information provided is true and correct.
   6. Choose the “Submit” button to process your payment.
      
5. Choose the “Print” button to print the driving record and your invoice. Your computer settings must allow popups as the drive record(s) will open as a PDF in a separate window or tab.
6. Choose the “Continue” button to return to your Driver Record Request account.

This guide is for organizations approved by the Department of Licensing (DOL) to generate and view an Abstract Driving Record (ADR) report for submitted requests and previous orders in your Driver Record Request account. You may find this information useful to monitor how many reports your agency requested monthly or other applicable metrics.

Part 1: Gather the required information

Make sure you have the necessary information before you begin as the following criteria determines what information generates in the report:

• Customer’ s first, middle, and last name
• Washington driver license number
• Date of birth
• The date range
• The type of driving record previously requested
• Account user who submitted the request for the driver record

Part 2: Generate and view an Abstract Driving Record (ADR) report

1. After you log in to your account, you will choose the “Search for submitted requests” hyperlink.
   
2. Enter the driver’s “First Name,” “Middle Name,” and “Last Name,” if applicable.
3. Next, you’ll enter the driver’s “Driver license number” and “Date of birth” in the required fields.
4. Select “In Process,” “Process,” or “Waiting on Payment” from the “Request status” dropdown menu, if applicable.
5. Enter the “Date range” for the report in the “Request date starting from” and “Request date up to” fields, if applicable.
6. Select the appropriate “Record type” from the dropdown menu, if applicable.
7. Enter the name of the staff member who submitted the requests in the “User” field, if needed, and choose the “Search” button or the “Generate” hyperlink to view the ADR Usage Report.
   
8. Now you’ll choose the “Export” hyperlink to export the results as an Excel file.
9. After you finish generating the report, you can choose the “License Express for Business” hyperlink at the top of the screen to return to your account homepage.

This guide is for organizations approved by the Department of Licensing (DOL) to view and print previously ordered driving records. Driving record orders display on your License Express account dashboard 24 hours after your purchase. You can view and reprint the reports for 30 days after purchase before they disappear from your dashboard.

Part 1: Gather the required information

You need the following information to locate the appropriate order:

• Date range when you ordered the record
• Name of the individual you are looking for
• Request status, when applicable

Part 2: View and print past orders

You can reprint an invoice or view a previous submission following the process below.

1. After you log in to your account, you will choose the “Past orders” hyperlink from the “Prior Activity” panel.
   
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2. Enter the date range in the “Request submitted from?” and “Request submitted to?” fields.
3. Next, you will need to select “Deleted,” “In process,” or “Processed” from the “Request status” dropdown menu, if applicable.
4. Enter the name of the individual who submitted the report in the “What user to Search for?” field to narrow down your results and choose the “Search” button.
   
5. To view the submission, choose the “Confirmation number” hyperlink.
6. Choose the “Print” hyperlink to print the driving records from that specific transaction or choose the “Previous” button to review the submission.
7. Once you finish searching for submitted requests, you can choose the “License Express for Business” hyperlink at the top of the screen to return to your account homepage.

This guide is for driver training schools to refer a customer to a driver licensing office to take their driver test. Once you have completed the referral process, the customer must test at the driver licensing office and is not eligible to receive an examination at a school testing location.

Part 1: Gather the required information

• The driver license number for the customer.

Part 2: Refer a driver training customer to a driver licensing office 

1. After you log in to your account, you will choose the “Refer a customer to LSO” hyperlink in the” Customer Actions” panel.
2. Enter the customer’s “Washington driver license number” and choose the “Continue” button.
3. Once the customer’s information display, review it and read the certification statement. Choose the “Reason for reexamination” checkbox and then the “Next” button.
4. For the last step, you will review the “Summary” screen. Choose the “Submit” button to proceed or the “Previous” button to make changes.
5. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your driver training school account home page. DOL sends a confirmation email and a message to your License Express account.

In this section

This guide is for Ignition Interlock Device vendors to set up an account for themselves to do business online through License Express. Only vendors authorized by DOL to report interlock device installations can use this service.

If your business uses License Express, each person must create their own account. If you already have a License Express for Business account, you can add new services to it using the steps outlined in this guide.

Each business account has:

• One administrator
• Any number of managers
• Any number of employees

Administrators and managers create access codes so staff can join the account. They email the code to the appropriate staff, and the access code expires after 24 hours.

Before using an access code, check the time that DOL sent the access email to make sure the code did not expire. If it has expired, contact your administrator or manager to get a new code.

Part 1: Gather the required information

To set up your account, you’ll need all the following information:

• Your Unified Business ID number (UBI) for Washington
• Your role at the training school (Administrator, Manager, or Employee)
• Your Washington or out of state driver license number
• The school’s account identifier, provided by DOL
• An access code provided by your account administrator or manager

Part 2: Create a username and password for License Express

First, you must create a License Express account for your business.

1. Go to the License Express log in page and choose the “Create account” button.
   
2. Choose the “License Express for business” option and choose the “Next” button.
3. Enter your “First name” and “Last name” and choose the “Next” button.
4. Enter the “Username” you want to use.
5. Enter your “Email” and “Confirm email”. Choose the “Next” button. We will send an email to that address with a link to activate your account. Note: If necessary, you can set up other License Express accounts using the same email address in the future.
6. Enter your “Password” and “Confirm password” that you want to use and choose the “Create account” button. The page will show a confirmation message.
7. Open the link in the email we sent you. Check your junk or spam folder if you do not see the email.
8. Enter the “Username” and “Password” you just created and choose the “Log in” button.

Part 3: Set up MFA

After you log in, we’ll automatically redirect you to Secure Access Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and prevent fraud.

1. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
2. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
   
3. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.

Part 4: Finish setting up your License Express account

At this point, you’ll be logged in to License Express for Business. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.

1. Select your phone number type from the dropdown menu. Enter your phone number and your extension (if applicable). Choose the “Next” button.
2. Enter your address information:
   1. License Express will automatically select “USA” from the country dropdown menu.
   2. Enter your street address.
   3. Optional: Enter a second line. Do not add information like apartment or suite numbers here.
   4. Optional: Select a unit type, such as "Apartment,” from the dropdown menu.
   5. Optional: Enter your unit number.
   6. Enter your city.
   7. License Express will automatically select “WA-Washington” from the state dropdown menu. If necessary, select a different state from the dropdown menu.
   8. Enter your zip code.
   9. Choose the “Next” button.
3. Verify your address. We might suggest small changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
   1. If our suggested address is correct, choose that option.
   2. If you want to use the address you entered on the previous screen, choose the “Use the address I entered” option.
   3. Choose the “Next” button.
4. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
5. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser. Once you verify the correct information, choose the “Submit” button.
6. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.

Part 5: Set up a new Ignition Interlock Device (IID) Vendor account

Follow the process below if you have already established your business account and you are the administrator for the account. Online Services only allows one administrator per business. Managers and employees use access codes provided by the administrator to request access. Codes expire after 24 hours.

Administrator access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. You will request access under the “Interlock Device Vendor” header and choose the “Interlock Device Vendor Access” button. Make sure you have the required information (UBI and IID account number). You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
3. Next, you need to complete the following steps in the “What account are you trying to access?” section:
   1. Enter your UBI number and your “IID Vendor ID.”
   2. Choose the access level you would like to request and then choose the “Next” button.
4. On the next screen, you will need to complete the following steps for the “Your business role” section:
   1. Enter “Your name.”
   2. Provide an answer for the “Are you the owner or supervisor?” question.
   3. Provide an answer for the “What’s your role in your organization” question. This field may not apply.
   4. Choose the “Next” button.
   5. Choose the checkbox to agree to the terms of service after reviewing the information on the screen and choose the “Next” button.
5. Review the “Summary” screen and then choose the “Submit” button.
6. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

Manager and employee access

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. You will request access under the “Interlock Device Vendor” header and choose the “Interlock Device Vendor Access” button. Make sure you have the required information (UBI and IID account number).
3. You’ll see a screen confirming the information you need to move forward with requesting access. Choose the “Next” button.
4. You will need to complete the following steps in the “What account are you trying to access?” section:
   1. Enter your UBI number and your “IID Vendor ID.”
   2. Choose the access level you would like to request and then choose the “Next” button.
5. Enter the access code provided to you by the administrator and choose the “Next” button.
6. Review the “Summary” screen information and choose the “Submit” button.
7. You can choose the “Print” button to print your confirmation or choose the “Continue” button. You will receive an email once DOL approves your access.

This guide is for Ignition Interlock Device (IID) vendors who view, amend, pay monthly billings, and submit reimbursement requests for customers with financial assistance.

Part 1: Gather the required information

You’ll need the following information:

• Period for the return
• The standing for each customer you want to report

Part 2: File a monthly IID return

1. After you log in to your account, you will choose the “View All Periods” hyperlink in the “Prior Activity” panel.
2. Choose the “Returns” tab and the applicable date hyperlink from the Period column.
3. Now, you’ll need to choose the “File, View, or Amend a Return” hyperlink. Total due and total indigent displays at the top.
4. Choose the “Monthly Ignition Interlock” tab, the “Indigent Reimbursement tab,” the “Other Active IID” tab, and the “All IID Detail” tab to view the information contained in those tabs.
5. Now, you need to decide what action you want to report for each customer. Use the following hyperlinks provided to make your selections:
   1. Choose the hyperlinks in the “Move To” column move customers between the different tabs.
   2. Choose the “Indigent” hyperlink if you want to move the customer to the “Indigent Reimbursement” tab.
   3. Choose the “Exclude” hyperlink to move the customer to the “Other Active IID” tab.
   4. If you choose the “Standard” hyperlink, you can move the customer to the “Monthly Ignition Interlock” tab.
6. Enter a “keyword” (customer name, date of birth, DLN, or other information) in the filter bar to find specific information.
7. Choose the “Export” hyperlink to export the monthly return if you need a copy.
8. Choose the “Submit” button once you finish making changes.

This guide is for Ignition Interlock Device (IID) vendors to pay monthly billings. Only vendors authorized by DOL to report interlock device installations can use this service.

Part 1: Gather the required information

You will need the following information:

• The amount you want to pay for your monthly billing
• The bank account or credit card number you want to use for payment

Part 2: Submit an Ignition Interlock Device (IID) Vendor payment

1. After you log in to your account, you will choose the “View All Periods” hyperlink in the “Prior Activity” panel.
2. Next, you’ll choose the “Periods” tab and the “Make Payment” hyperlink.
3. Now, you will need to complete the following sections and then choose the “Next” button:
   1. Enter the “Routing Number” in the required field.
   2. Enter and confirm the “Account Number” as needed.
   3. Select the “Checking” or “Savings” toggle button to indicate your Bank Account type.
   4. Choose the “No” or “Yes” button to save this payment channel for future use.
   5. Choose the “Certify” checkbox to certify under penalty of perjury that you provided true and correct information.
   6. Choose the “Submit” button to process your payment.
4. Choose the “Print” button to print the driving record and your invoice. Your computer settings must allow popups as the drive record(s) will open as a PDF in a separate window or tab.
5. Choose the “Continue” button to return to your IID vendor account.

This guide is for Ignition Interlock Device (IID) vendors to view or amend a monthly return. Only vendors authorized by DOL to report Interlock Device installations can use this service.

Part 1: Gather the required information

You will need the following information:

• The month or period you want to view or amend
• The customer names for the accounts you want to amend when necessary

Part 2: View or amend an Ignition Interlock Device (IID) Vendor monthly return

1. After you log in to your account, you will choose the “View or Amend Return” hyperlink in the “I Want To” panel.
2. Choose the “Amend” hyperlink to amend or review the displayed IID vendor return. You can only edit returns for 25 business days, and you cannot amend after that time. Please contact DOL if you need to amend an old return.
3. Next, you’ll need to choose the “Indigent” or “Exclude” hyperlink for the applicable customers.
4. Choose the “Submit” button to save your changes.
5. Choose the “Print” button to print the driving record and your invoice. Your computer settings must allow popups as the drive record(s) will open as a PDF in a separate window or tab.
6. Choose the “Continue” button to return to your IID vendor account.

In this section

This guide is for insurance companies to report SR-22/26 insurance policy information to the Department of Licensing (DOL). Only insurance companies authorized by DOL can use this service.

If your business uses License Express (LX), each person must create their own account. If you already have an LX for Business account, you can add new services to it using the steps outlined in this guide.

Each business account has:

• One administrator
• Any number of managers
• Any number of employees

Administrators and managers create access codes so staff can join the account. They email the code to the appropriate staff, and the access code expires after 24 hours.

Before using an access code, check the time that DOL sent the access email to make sure it did not expire. If it has expired, contact your administrator or manager to get a new code.

Part 1: Gather the required information

To set up your account, you’ll need all the following information:

• Your Unified Business ID number (UBI) for Washington
• Your role at the training school (Administrator, Manager, or Employee)
• Your Washington or out of state driver license number
• The school’s account identifier that DOL provided
• An access code that your account administrator or manager provided

Part 2: Create a username and password for License Express

First, you must create a License Express account for your business.

1. Go to the License Express log in page and choose the “Create account” button
   
2. Choose the “License Express for business” option and choose the “Next” button.
3. Enter your “First name” and “Last name” and choose the “Next” button.
4. Enter the “Username” you want to use.
5. Enter your “Email” and “Confirm email”. Choose the “Next” button. We will send an email to that address with a link to activate your account.

Note: If necessary, you can set up other License Express accounts using the same email address in the future.

1. Enter your “Password” and “Confirm password” that you want to use and choose the “Create account” button. The page will show a confirmation message.
2. Open the link in the email we sent you. Check your junk or spam folder if you don’t see the email.
3. Enter the “Username” and “Password” you just created and choose the “Log in” button.

Part 3: Set up MFA

After you log in, we’ll automatically redirect you to Secure Access Washington (SAW) to set up Multi-Factor Authentication (MFA). We require this to help protect your identity and prevent fraud.

1. Under “Choose Method,” choose your email address. You’ll only be able to see part of the address.
2. You’ll get an email from SAW with a verification code. Enter the last 6 digits after the dash of that code and choose the “Submit” button.
3. Decide if you want SAW to remember the device you’re using. Don’t check the box if you’re using a computer that is public or that you share with anyone else. Choose the “Submit” button.

Part 4: Finish setting up your License Express account

At this point, you’ll be logged in to License Express for Businesses. Now you’ll need to provide information for your account. License Express will automatically enter your name and email address.

1. Select your phone number type from the dropdown menu. Enter your phone number and your extension (if applicable). Choose the “Next” button.
2. Enter your address information:
   1. License Express will automatically select “USA” from the country dropdown menu.
   2. Enter your street address.
   3. Optional: Enter a second line. Do not add information like apartment or suite numbers here.
   4. Optional: Select a unit type, such as "Apartment,” from the dropdown menu.
   5. Optional: Enter your unit number.
   6. Enter your city.
   7. License Express will automatically select “WA-Washington” from the state dropdown menu. If necessary, select a different state from the dropdown menu.
   8. Enter your zip code.
   9. Choose the “Next” button.
3. Verify your address. We might suggest small changes, like abbreviating “avenue” to “AVE” or adding the ZIP+4 digits to your zip code:
   1. If our suggested address is correct, choose that option.
   2. If you want to use the address you entered on the previous screen, choose the “Use the address I entered” option.
   3. Choose the “Next” button.
4. Read the access agreement. Once you’ve read the terms, check the box next to “I agree to the terms of service above.” License Express will automatically fill in the date. Choose the “Next” button.
5. Check your information one more time. If you notice something incorrect, you can use the “Previous” button to make edits. Don’t use the “Back” button in your browser. When all your information is correct, choose the “Submit” button.
6. The page will show a confirmation code and the time and date when you registered. Keep these for your records. We may ask for them if you ever need to contact us for help. Choose the “Continue” button.

Part 5: Set up a SR-22/26 account for yourself

In this part of the process, you’ll request Administrator, Manager, or Employee access to a new or existing Insurance SR-22/26 account. The account administrator or manager generates access codes for employees to gain access. The system allows only one administrator per business account.

1. Under the “Driver Services” heading, choose the “Request access to driver-related services” button.
2. Choose the “Insurance SR-22/26 Access” button in the “SR-22/26 Reporting” section.
   
3. Read the “What you’ll need” information and choose the “Next” button.
4. Enter your company’s “Unified Business Id,” the “WAOIC #,” and then select the appropriate option from the “Access level” dropdown menu.
5. Choose the “Next” button to continue.
   
6. If you applied for Administrator access, enter the “Authorization code” the Department of Licensing provided you.
7. If you applied for Manager or Employee access, enter the “Access code “your account Administrator or Manager provided you. Access codes expire 24 hours once created.
8. Choose the checkbox to agree to the terms of service after reviewing the information on the screen and choose the “Next” button.
9. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
10. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your SR-22/26 account home page. DOL sends a confirmation email and a message to your License Express account once they approve your access.

This guide is for insurance companies who report SR-22/26 information to the Department of Licensing (DOL) to add SR-22 insurance policy certificate information.

Part 1: Gather the required information

You will need the following information to add an SR-22 certificate to a customer’s record:

• The customer’s name and driver license number.
• The SR-22 policy number
• The SR-22 insurance policy effective date

Part 2: Add an SR-22 Certificate to a customer’s record

1. After you log in to your account, you will choose the choose the “Add an SR-22” hyperlink.
   
2. Choose the “Select” hyperlink for the insurance company that owns the policy you want to add and choose the “Next” button.
3. Next, enter your customer’s “DLN,” the “Policy number,” the “Certificate effective date,” in the required fields and choose the “Next” button. You can backdate the effective date up to 1 year in the past and future date it up to 30 days.
   
4. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
5. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your SR-22/26 account home page. DOL sends a confirmation email and a message to your License Express account.

This guide is for insurance companies who report SR-22/26 insurance policy information to the Department of Licensing (DOL) to view existing SR-22 insurance policy information and add SR-26 Certificates.

Part 1: Gather the required information

You’ll need the following information to view an existing SR-22 and add a SR-26 certificate:

• The customer’s driver license number
• The SR-26 certificate effective date

Part 2: View an existing SR-22 and add a SR-26 certificate

1. After you log in to your account, you will choose the “View a driver’s SR-22/26” hyperlink from the “I Want To” panel.
   
2. Enter the customer’s “Driver License Number (DLN)” in the required field and choose the “Search” button The driver’s SR-22/26 history displays for your review.
   
3. To add an SR-26 certificate, you’ll choose the “Add an SR-26” hyperlink.
4. Enter the “Certificate effective date” and choose the “Next” button. You can backdate the effective date up to 60 days in the past and future date it up to 30 days.
5. Review the “Summary” screen and choose the “Submit” button to proceed or the “Previous” button to make changes.
6. Choose the “Print” button to print the transaction confirmation or choose the “Continue” button to return to your SR-22/26 account home page. DOL sends a confirmation email and a message to your License Express account once they approve your access.