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Strategic Plan

We use a sharply focused strategic plan as a tool for continuous agency improvement, to achieve our mission that is centered on great service, public safety and consumer protection. You will see that our 2017-2020 Strategic Plan includes:

  • Key Goals — the high level results we must achieve.
  • Strategic Initiatives — what we will do to cause measurable progress toward each goal.
  • Strategic Measures — what we will measure to quantify results and communicate progress.
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